Strategic Customer Advisor
Il y a 5 mois
Minimum Bac + 5 diplômé(e) d’une Grande Ecole de Commerce (ou formation universitaire équivalente),
- Vous justifiez d'au moins 8 ans d'expérience en vente de solutions complexes et/ou en conseil aux entreprises,
- Vous parlez couramment l’anglais.
Innover pour nos clients et proposer l’offre la plus large au monde sont les 2 piliers de la réussite d’Amazon. Amazon continue d’inventer pour ses clients en développant Amazon Business avec l’objectif de devenir la marketplace privilégiée des professionnels quelle que soit la taille de leur entreprise. Nos clients B2B ont des besoins différents des clients traditionnels d’Amazon, c’est pourquoi nous recherchons des collaborateurs talentueux pour réinventer notre approche concernant la sélection, le pricing, les produits mais aussi l’expérience client.
Vous voulez faire partie d’une nouvelle aventure ? Vous avez le sens du relationnel et vous aimez vous dépasser ? Vous êtes interessé(e) par le secteur E-commerce?
Le responsable de comptes Strategiques sait developper des relations à tous les niveaux de l'organisations chez nos clients, CxO decisionnaires, acheteurs, approvisionneurs.
Si vous souhaitez retrousser vos manches et contribuer à façonner l'avenir des achats professionnels, ce poste pourrait être fait pour vous
Key job responsibilities
**Rôles et responsabilités**:
- Élaborer un plan de gestion des comptes clients,
- repondre a des appels d'offre
- Développer les relations commerciales avec les principaux prospects et contacts clients,
- Développer le pipeline clients,
- Atteindre les objectifs pour la gestion des comptes clients,
- Collaborer avec les principaux intervenants des clients, y compris les directeurs de la production, les directeurs financiers et les directeurs des Achats,
- Développer des relations à long terme avec de multiples intervenants dans les comptes clients,
- Stimuler et accélérer l'adoption de la solution au sein des comptes attribués,
- Retransmettre les besoins et les exigences des clients aux équipes internes d'Amazon, y compris les équipes Produits et Catégories,
- Stimuler l'innovation visant à améliorer la satisfaction client,
- Travailler en étroite collaboration avec le marketing, le développement commercial, le service client et d'autres équipes internes clés d'Amazon
- Vous avez d’excellentes capacités de négociation et d’influence en utilisant des techniques de "consultative selling",
- Doté(e) d’un excellent relationnel, d’une bonne communication orale et écrite, vous êtes organisé(e), rigoureux(se) et capable de gérer plusieurs projets simultanément en respectant les délais,
- Vous avez une expérience conseil et/ou vente en cycles longs,
- Vous avez de bonnes capacités d’analyse acquises lors de vos précédentes expériences,
- Une bonne connaissance des ERP, systèmes de Procure-to-Pay/eProcurement et des process d'appel d'offres est un plus,
- Vous aimez relevez vos manches, résoudre des problèmes et mettre en place des plans d’actions pour dépasser vos objectifs.
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