Workspace Ambassador

JLL supports the Whole You, personally and professionally.
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.
With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive client’s
colleague satisfaction and engagement to create opportunities for everyone to flourish.
What this job involves
The WorkSpace Ambassador will assist the Workspace Manager with operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services. You will approach each activity with an eye to end-user experience and its enhancement.
The WorkSpace Ambassador is also required to provide administrative support to the team and be able to manage their building’s daily operations.
**What your day-to-day will look like**:
In some locations you may be responsible for the day-to-day direction of another JLL team member, and will be required to support and cover for them as required. (Usually a Workspace Host or events team member.)
Develop a close working relationship with key client’s stakeholders/partners, landlord, managing agents and all of the facilities vendors.
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works).
Assist in the procurement of vendors and services as required.
Ensure all office supplies and services are operating to expected standards.
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner.
Ensure prompt and accurate management of purchase orders in the internal financial management platform.
Assist with the monthly accrual reports and help monitor the finance trackers.
Conduct site inspections, assessments, regular audits and carry out safety procedures as well as all building procedures, ad-hoc duties and performance measures.
Assist in the implementation of the property risk management programme and industry best practice operations.
Maintain premises in neat and good working condition at all times.
Maintain duplicate office keys in good order.
Support the implementation and monitoring of disaster recovering and business continuity plans.
Follow established escalation procedures and incident reporting procedures.
Provide support for regular management reports and projects as required.
Achieve Key Performance Indicators (KPI) and Service Level Agreement (SLA) targets.
Assist in the management of physical assets and maintaining an asset register.
Reduce client’s colleague frustration by forseeing pain points and providing agile and susutainable solutions.
Constantly and proactively looking for opportunities to improve workspace delivery to enhance the client’s colleague experience.
Take ownership of resolving issues and providing a personal follow-up as necessary.
Providing insights and feedback in the implementation of new initiatives.
Liaising with other teams to provide a consistent and seamless experience to all location end users.
**What we expect from all our colleagues on account**:
Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.
You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and client’s strategic desir