On-site Technician
Il y a 7 mois
Prise de poste non définie BAC +5 Paris
Nombre de poste : 1 CDI Rémunération non définie
**Description du poste et des missions**:
Solutions médicales pionnières et fiables pour améliorer les vies que nous touchons : Convatec est une entreprise mondiale de technologie et de dispositifs médicaux conçus pour la prise en charge des maladies chroniques. Notre expertise est reconnue dans les domaines de la cicatrisation, de la stomathérapie, du sondage urinaire et des dispositifs de perfusion.
At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as an On site Technician, and you’ll do the same.
**Technical skillset**:
- Proficient in Windows device (laptop and desktop) build and support.
- Skilled in managing multi-function print and scan devices.
- Experienced in ticket queue management and reporting.
- Capable of performing simple maintenance tasks for various hardware devices.
- Ability to document activities clearly in a regulated environment.
- Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site.
- Adept at inventory management.
**Responsibilities**:
- Timely response to incident tickets for specific locations.
- Device configuration for new joiners and recovery from leavers.
- Participation in small to major incident/problem/change assessments and resolutions.
- Providing technical support for hardware, software, and network issues.
- Handling hardware installation, maintenance, and upgrades.
- Software installation, configuration, and updating.
- Network connectivity support and maintenance.
- Ensuring security compliance with predefined policies and strategies.
- Managing hardware inventory and informing procurement needs.
- Performing scheduled maintenance tasks for system optimization.
- Escalating complex technical issues to higher-level support or specialized teams.
- Maintaining accurate documentation of support activities.
- Organizing local IT environment, including IT rooms and server rooms.
- Providing exceptional customer service.
- Responding to emergency IT incidents or system outage.
**Person Profile**:
- Ability to work effectively both independently and as part of a team.
- Experience with internal and external customer engagement.
- Excellent customer relations, interpersonal, and communication skills.
- Strong problem-solving abilities and experience in network device configuration.
- Proven track record of meeting project deadlines.
- Self-motivated, proactive, and flexible in approach to work.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
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