Customer Service Representative Emea

il y a 3 semaines


Lyon, France Solvay Temps plein

Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow’s megatrends. As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges. You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Role Overview

**MAIN MISSION**
- To perform the customer service activities in order to ensure deliveries and invoicing to the customers
- To work in back-up mode to maintain business continuity in the Customer Service
- This job encompasses:

- Portfolio of diverse customers on Tire and CIG markets
- Management of our key accounts based in Russia
- Handling of international export orders to all zones
- Implementation and follow-up of new digital tools for customer service, ex. ESKER

**KEY RESPONSIBILITIES**
- Increase customer satisfaction
- Maintain solid knowledge about the GBU business, products, markets and customers
- Maintain a deep understanding of Solvay processes and systems (SAP, ELEMICA, Salesforce, ESKER, etc)
- Stay informed about all regional relevant laws, rules, and regulations
- Collect, verify and update commercial information (forecasts, sales prices, database information, customers records, etc) and register in the dedicated systems
- Ensure the accuracy of the orderbook & invoicing. Create post-invoicing when necessary
- Organize solutions for customers in collaboration with other internal departments, implementing customer specific requirements, sending documents, resolving delivery problems etc
- Support the inventory management for satellite warehouses under VMI/VMOI process
- Initiate complaints in tracking and resolution process (Salesforce)
- Prepare the necessary documents related to export regulations

**SKILLS**
- Ability to communicate and be diplomatic with customers (establish strong, long term relationships) and internally (work in back-up mode, help colleagues on a daily basis, train interns, collaborate with sales and supply chain teams)
- Strong sense of teamwork, to lead and support
- Motivation to work on new projects
- Facility with new digital tools
- Strong problem solving capacity
- Experience working in an international environment, cultural awareness
- Sense of priorities
- Efficiency & Reactivity - ability to balance and prioritize the workload
- Organization & attention to detail
- Willingness to progress by taking on new responsibilities

**LANGUAGES & COMPUTER SKILLS**
- Proficient in : English, French, Russian
- Proficient in : Microsoft, SAP, Salesforce, ESKER, Google products

**EXPERIENCE & EDUCATION**
- 3+ years Customer Service experience in a manufacturing environment, with an advanced knowledge of export order management
- Minimum Bac+3, Bac+5 appreciated
- Project management experience or training appreciated

LI-IC1

LI-Hybrid

Additional Information

Solvay’s purpose is to bond people, ideas and elements to reinvent progress. We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive. Our differences, visible or not, are valued. As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.



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