Planet Pharma | Customer Service Representative
il y a 3 jours
The Customer Operations Representative manages, on behalf of the client(s), the portfolio of instruments agreed with the company. He/she is responsible for the planning of the interventions required on the contracted and sometimes non-contracted instruments, the organization and coordination of the interventions and must ensure the invoicing of the interventions outside the contract. The Customer Operations Representative operates on the customer's site(s), or remotely, in compliance with quality/safety objectives and deadlines in order to guarantee an optimal level of equipment operation and thus customer satisfaction.
Significant Activities
Based on the client's request, in compliance with contractual commitments and QHSE rules:
- Participate in the collection of the client's needs during the contract renewal cycle, for example
- Understand and process the client's service requests
- Collect supplier bids and place required orders Correct execution of the contract
- Plan preventive and/or curative maintenance
- Plan Instrument Validation Services
- welcome external service providers to the client's site and/or, remotely, coordinate the service provider's visit to the site
- Have services invoiced outside of contractual coverage
- systematically document each intervention in compliance with quality requirements and good business practices
- update the company database, and customer when applicable (agreed in the contract) provide the information necessary for the correct invoicing of services (WO closings, provision of OS quotes for example)
- Accompany the client on a daily basis in his activity by participating in follow-up meetings, by responding to requests by email/phone for example
Profile
- Experience in sales administration or procurement/logistics
- Experience with an ERP
- Level or Diploma Bac+2 to Bac+3 in administrative and commercial management and/or equivalent experience
Customer relations
Specific professional knowledge
- Procurement/Logistics
- Administrative and commercial management
- Use of an ERP
- Professional English (reading, writing and speaking)
- Intermediate level on MS Office Suite – Excel imperatively
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Planet Pharma | Customer Operations Representative
il y a 3 jours
lyon, France Planet Pharma Temps pleinPlant Pharma are partnered with one of our leading pharmaceutical clients who are seeking to hire a customer operations representative to manage a portfolio of instruments for our clients. This role involves planning, organizing, and coordinating interventions for contracted and non-contracted instruments, ensuring optimal equipment operation and customer...
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Lyon, France Planet Pharma Temps pleinPlant Pharma are partnered with one of our leading pharmaceutical clients who are seeking to hire a customer operations representative to manage a portfolio of instruments for our clients. This role involves planning, organizing, and coordinating interventions for contracted and non-contracted instruments, ensuring optimal equipment operation and customer...
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Lyon, France Planet Pharma Temps pleinPlant Pharma are partnered with one of our leading pharmaceutical clients who are seeking to hire a customer operations representative to manage a portfolio of instruments for our clients. This role involves planning, organizing, and coordinating interventions for contracted and non-contracted instruments, ensuring optimal equipment operation and customer...
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