Customer Success Manager Enterprise
il y a 3 semaines
We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we encourage you to do the same. By joining our team, you become a part of something truly unique and inspiring.
Here, we thrive on seizing bold opportunities and challenging the status quo. We embrace change and push boundaries to achieve greatness. But it's not all work and no play We believe in having a fantastic time while pursuing our goals. We understand that a little bit of fun and laughter can unlock our creative potential, enabling us to unleash our most innovative thinking.
The mission of the Customer Success Manager (CSM) Enterprise in Europe is to nurture and maintain strong relationships with our strategic groups at the group level. This role is pivotal in ensuring the long-term success of our clients, improving our product adoption, and driving revenue growth.
**Key Responsibilities**:
- Strategic Account Management:
- Building and nurturing relationships with key stakeholders in strategic client groups.
- Owning and managing relationships at the group level, aligning our solutions with the group's vision and needs.
- Identifying opportunities for expansion and upselling.
- Providing insights and updates to ensure alignment between client objectives and our solutions.
- Customer Engagement:
- Engaging with clients through punctual meetings and business reviews, and ad-hoc consultations.
- Providing insights and guidance on best practices to contribute to client success and satisfaction.
- Cross-Functional Collaboration:
- Collaborating with different departments like Sales, Engineering, and Product to support strategic client needs.
- Working with other Customer Success Managers to ensure a harmonized approach across the group.
- Sharing insights, coordinating efforts, and resolving concerns for a cohesive client experience.
- Performance Analysis and Reporting:
- Monitoring and analyzing customer health to identify risks and opportunities.
- Creating detailed reports on account performance, customer satisfaction, revenue growth, and product adoption.
- Proactive Strategy Development:
- Developing and implementing strategies tailored to strategic groups in Europe.
- Leveraging insights and industry expertise to create targeted strategies that drive success at the group level.
**Qualifications**:
- Bilingual (English and French)
- 5+ years of experience in customer success Enterprise, account management Enterprise, or a related field.
- Experience managing complex customer relationships and driving customer success.
- Comfortable managing complex and technical implementations
- Ability to understand technical concepts and communicate effectively with technical and non-technical stakeholders.
- Strong problem-solving skills and ability to think strategically.
- Familiarity with software ticketing systems and the attractions industry is a plus.
- Proven ability to work collaboratively in a team environment.
- Experience with tools such as Planhat or other project management tools is a strong asset.
- Travelling is required about 40-50% of the time, having a valid passport and driver’s license is necessary.
You can be part of something truly special Our company's values are the heart and soul of our operations, influencing every single action we take.
**Supporting Work-Life Balance**
We understand the importance of maintaining a healthy balance between work and personal life, and we promote flexibility and understanding to help our team members achieve this balance.
**Cultivating an Inclusive Environment**
We actively cultivate a positive diverse and inclusive workplace, where every individual feels valued, respected, and empowered to contribute to our shared vision.
**Being curious**
We encourage our team members to ask questions, explore new ideas, and think outside the box, recognizing that breakthrough innovations often arise from a willingness to challenge conventional wisdom.
**Cultivating trust**
We actively work to build and maintain trust within our teams and with our clients, partners, and stakeholders, demonstrating our commitment to transparency through open communication, reliability, and integrity.
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