Technical Support
Il y a 2 mois
Axper has developed one of the best systems for analyzing performance and monitoring customer behavior in stores. Axper’s technology tools are used by the largest retailers in the world. Axper has been able to demonstrate to their clients that the people counting solutions they propose are the most innovative and efficient and are aimed at businesses of all sizes.
Axper manages to remain one of the leading leaders in its field in Canada and the United States by hiring the best resources, experienced and passionate people. In a business sector where technological innovation is the cornerstone of our success, each of our employees is expected to make a real difference within the company.
At Axper, we ensure that you realize your full potential. We offer you coaching, unique benefits and regular activities for you and your family to help you balance work and pleasure.
Be part of a team motivated by the success of everyone.
Axper Europe is looking for a Level 1-2 technical support technician for a permanent position. This position provides a first point of contact for end-users requiring support on deployed technologies within the retail industry.
**RESPONSABILITIES**:
- Respond to all customer inquiries in a courteous and professional manner.
- Answer commonly asked questions to define issues and problems.
- Act as first line analyst for service request tickets following established protocols.
- Create, document, and refer issues and problems in accordance with ticketing standards and SLA’s.
- Monitor ticket queues and provide service or transfer when necessary.
- Provide basic level desktop/technical support.
- Assist with the installation of the systems.
- Assist with basic support of deployed software and hardware.
- Adhere to departmental policies for reporting and managing requests.
**QUALIFICATIONS AND SKILLS**:
- College degree in electronic, software/network administrator or related discipline
- Good knowledge of:
- TCP/IP network
- Wi-Fi network
- SQL programming language is an asset
- Very Good knowledge (Expert):
- MS Office suite (Word, Excel, Outlook)
- MS SharePoint
- Windows CRM is an asset
- Knowledge of routers, hubs, switches, and cabling.
- Perfect English, oral and written.
- Excellent customer service, interpersonal skills and telephone etiquette.
- Ability to learn and follow service standards and guidelines.
- Strong oral and written communication skills (technical and non-technical).
- Experience working in a team-oriented, collaborative environment.
- Ability to understand organization’s goals and objectives.
- Ability to multi-task.
- Commitment to continuous personal and professional growth.
**CHARACTERISTICS OF THE POSITION**:
- Based in Annecy (France)
- In charge of English speaking clients
- Travel in Europe
- Permanent and full time
- Competitive salary based on experience, plus benefits
- 35-hour week schedule from 9h am to 17h pm
- Starting date: immediate
**Axper offers first-class service to its international customers. And to achieve this, we rely on every member of our team.**
**We offer a work environment that fosters collaboration, respect, initiative and fun on a daily basis. By sharing our skills, personalities and talents, we bring innovative solutions to our customers.**
**Be part of our team
Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
-
Technical Animator
il y a 3 semaines
Annecy, France Ubisoft Temps pleinJob Description Ubisoft Annecy is currently looking for a Technical Animator to join a team working on a new AAA game. Your daily mission will be : Work with animation team, code and design to achieve look and feel of desired animations style in-game; Develop, adapt and implement the animation pipeline to be used in production in accordance with...
-
Technical Director, Animation
Il y a 3 mois
Annecy, France Ubisoft Temps pleinJob Description Directly under the responsibility of the Technical Director of the brand, you will be responsible for determining, preparing and adapting the tools that will be used during production on the Animation, Animation graph side. Responsibilities: You will define the projects and improvements to the existing pipeline (Cinematics, Ingame...
-
Technical Director, Animation
il y a 4 semaines
Annecy, France Ubisoft Temps pleinJob Description Directly under the responsibility of the Technical Director of the brand, you will be responsible for determining, preparing and adapting the tools that will be used during production on the Animation, Animation graph side. Responsibilities: You will define the projects and improvements to the existing pipeline (Cinematics, Ingame...
-
Technical Artist
il y a 2 semaines
Annecy, France Ubisoft Temps pleinJob Description You will be joining the Technical Artists team and working under the responsibility of the Art Technical Director. You are in direct contact with the artistic teams. As a Technical Artist, your missions are the following: - Be the daily support of the teams working on World Building (Art and Design) to follow the mandate of the maps...
-
Technical Animator
il y a 1 semaine
Annecy, France Ubisoft Temps pleinJob DescriptionUbisoft Annecy is currently looking for a Technical Animator to join a team working on a new AAA game. Your daily mission will be :Work with animation team, code and design to achieve look and feel of desired animations style in-game;Develop, adapt and implement the animation pipeline to be used in production in accordance with the...
-
Technical Animator
il y a 3 semaines
Annecy, France Ubisoft Temps plein**Company Description** Ubisoft Annecy** Founded in 1996, Ubisoft Annecy has developed many sagas, especially on Splinter Cell, Assassin’s Creed®, while focusing on multiplayer online and social aspects, and also on concrete game mandates such as Tom Clancy’s: The Division 2® and Ghost Recon Wildlands. We are now proud to have developed our own IP,...
-
Technical Director, Animation
il y a 1 mois
Annecy, France Ubisoft Temps pleinJob DescriptionDirectly under the responsibility of the Technical Director of the brand, you will be responsible for determining, preparing and adapting the tools that will be used during production on the Animation, Animation graph side.Responsibilities:You will define the projects and improvements to the existing pipeline (Cinematics, Ingame Animation,...
-
Technical Director, Animation
il y a 4 semaines
Annecy, France Ubisoft Temps pleinJob DescriptionDirectly under the responsibility of the Technical Director of the brand, you will be responsible for determining, preparing and adapting the tools that will be used during production on the Animation, Animation graph side.Responsibilities:You will define the projects and improvements to the existing pipeline (Cinematics, Ingame Animation,...
-
Technical Director, Animation
il y a 2 semaines
Annecy, France Ubisoft Temps plein**Company Description** Ubisoft Annecy** Founded in 1996, Ubisoft Annecy has developed many sagas, especially on Splinter Cell, Assassin’s Creed®, while focusing on multiplayer online and social aspects, and also on concrete game mandates such as Tom Clancy’s: The Division 2® and Ghost Recon Wildlands. We are now proud to have developed our own IP,...
-
Technical Artist
il y a 2 semaines
Annecy, France Ubisoft Temps pleinJob DescriptionYou will be joining the Technical Artists team and working under the responsibility of the Art Technical Director. You are in direct contact with the artistic teams. As a Technical Artist, your missions are the following: - Be the daily support of the teams working on World Building (Art and Design) to follow the mandate of the maps produced...
-
Technical Artist
il y a 2 semaines
Annecy, France Ubisoft Temps plein**Company Description** Ubisoft Annecy** Founded in 1996, Ubisoft Annecy has developed many sagas, especially on Splinter Cell, Assassin’s Creed®, while focusing on multiplayer online and social aspects, and also on concrete game mandates such as Tom Clancy’s: The Division 2® and Ghost Recon Wildlands. We are now proud to have developed our own IP,...
-
Technical Artist
il y a 3 semaines
Annecy, France Ubisoft Temps pleinCompany Description Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...
-
Desktop Support Engineer
il y a 2 semaines
Annecy, Auvergne-Rhône-Alpes, France A&O IT Group Ltd Temps pleinOur next IT Support Engineer hero?Join our global team of over 1,000 engineer support heroes, and work with some of the worlds leading brands, from high-street giants to energy multinationals and financial institutions.Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain...
-
Desktop Support Engineer
il y a 3 semaines
Annecy, France A&O IT Group Ltd Temps plein**Our next IT Support Engineer hero?** Join our global team of over 1,000 engineer support heroes, and work with some of the worlds leading brands, from high-street giants to energy multinationals and financial institutions. Not only will you be working alongside a highly experienced and dedicated project team, but you will also have an opportunity to gain...
-
Technical Designer
il y a 4 semaines
Annecy, France Ubisoft Temps pleinCompany Description Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...
-
Regulatory Affairs Manager
il y a 1 semaine
Annecy, France Approach People Recruitment Temps pleinWe are looking for a Regulatory Affairs Manager, on behalf of an international client company based in Haute-Savoie (France) and specialized in injectable medical devices. Attached to the Quality, Regulatory, and Clinical Director, you will be responsible for regulatory affairs management throughout the product lifecycle, from conception to market...
-
Artiste Technique
il y a 4 semaines
Annecy, France Ubisoft Temps pleinDescription du poste Vous rejoignez une équipe de Technical Artists sous la responsabilité du Directeur Technique Artistique. Vous êtes en relation directe avec les équipes artistiques. En tant que Technical Artist, vos missions seront les suivantes : Être le support au quotidien des équipes liées à la création de niveaux (Art & Design)...
-
Advanced Procurement Manager
il y a 2 semaines
Annecy, France Celeros Flow Technology Temps pleinFor over 140 years our products have helped ensure the safe, reliable operations of key industries. With a passion for precision and partnership, Celeros Flow Technology continues this heritage of high performance and dependability, providing mission critical, sustainable flow control solutions for our customers around the globe. Celeros Flow Technology is...
-
Software Engineering Manager
il y a 4 semaines
Annecy, France Ubisoft Temps pleinCompany Description Ubisoft’s 21,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...
-
Animateur·trice technique
il y a 2 semaines
Annecy, France Ubisoft Temps pleinDescription du poste En nous rejoignant en tant que Technical Animator, vos principales missions seront : Travailler avec l'équipe d'animation et les développeurs·peuses pour obtenir l’aspect et esthétique du style d'animation souhaité dans le jeu Développer, adapter et mettre en œuvre le pipeline d'animation à utiliser en production...
