Cdi - Global Customer Service IT - Investigation
Il y a 2 mois
A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.
We are looking for an **IT Investigation Leader** under a permanent contract, who will work and grow within the “Data/IT Investigation Unit “ of the Global Customer Service department.
You will report to the Manager of the Team within a team of around 15 co-workers.
Our unit is dedicated to processing customer complaints and questions and is leading the end to end investigations.
As an IT Investigation Leader, you will be responsible for processing all requests coming from subsidiaries and distributors.
**What will be your missions ?**
- Ensure **technical support** on our **IT products** (MYLA, VILINK, CLARION and future IT products to come)
- Be responsible for **leading the investigations** on these product lines
- Follow the **CAPAs** (corrective & preventing actions) created as a consequence of an investigation and document them using the respective software (Salesforce and Trackwise Digital)
- Lead **investigation meetings** and work in close collaboration with other teams (ex. R&D, production sites)
- ** Monitor and report** about investigation statuses and **escalate** concerns to management within expected timeframe
- Have a **key role during audit** preparation and participate to the actual audits
- Develop **tools** to help subsidiaries and distributors gain efficiency when supporting their customers (troubleshooting guides or tools, FAQs )
- Contribute to continuously** improving** processes and products
**Who are you ?**
- You have an **engineering degree** with a major on **Computer Science**:
- Minimum **5 years of experience** in the **IT** field, ideally in the** laboratory or hospita**l computer field or within a** LIS (Laboratory Information System) editor.**:
- Proficiency in **biology** or previous experience as IT Engineer, System Engineer or Application Specialist are plusses, as well as prior experience or knowledge of **our products.**:
- Knowledge of** laboratory communication protocols **(i.e. HL7, Snomed, Loinc) will be appreciated.
- You have demonstrated **leadership** and ability to **convince and gain trust** of your stakeholders
- You have very good **communication skills**, a good **team spirit** and you like working with **multidisciplinary teams**:
- You are **autonomous**, used to dealing with **priorities** and you and demonstrate **reactivity** in case of emergencies
- You are **curious** and **customer service** oriented
- You have successfully participated to **regulatory audits** (ex : FDA, ISO, OSHA, EPA, etc.)
- Your **English** is fluent both in written and orally; other languages are valuable assets
- Position based in La Balme, France
- Occasional **travel** in France or abroad can be required (10% maximum)
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