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Team Leader

Il y a 3 mois


SaintHerblain, France Dogfinance Temps plein

Descriptif du poste

Nous recherchons notre futur Team Leader d’une équipe de techniciens de support client. Si tu aimes les relations clients et que travailler en équipe pour offrir un service client de qualité ne te fais pas peur, ce poste est fait pour toi

Tes missions, si tu les acceptes:
Être le leader de la dream team des techniciens de support client.

Assurer que les problèmes des clients sont résolus efficacement et rapidement.

Encadrer les membres de l'équipe pour qu'ils atteignent leur plein potentiel.

Gérer les performances de l'équipe et trouver des moyens de les améliorer.

Repérer les tendances des problèmes clients et proposer des solutions pour améliorer la satisfaction clientèle.

Collaborer avec les autres équipe support pour aligner les objectifs et coordonner les efforts.

Communiquer de manière efficace avec les clients et les membres de l'équipe pour garantir une bonne compréhension des besoins et des attentes.

En intégrant Dynamips, vous pourrez:
Travailler sur des technologies de pointe (VMware, réseaux LAN/WAN, suite collaborative Microsoft )

Evoluer techniquement grâce à nos certifications, formations partenaires

Intégrer une équipe dynamique et soudée

Alors, si vous êtes motivé, n’hésitez plus

Profil recherché

Ce poste est fait pour toi si tu as:
Une expérience de de minimum 2 ans dans un rôle équivalent.

Une connaissance technique de l'environnement Microsoft, des solutions de sécurité, des infrastructures...

Aptitude à communiquer de manière efficace avec les clients et les membres de l'équipe.

Capacité à gérer efficacement plusieurs tâches et à respecter les délais.

Forte capacité à résoudre les problèmes et à prendre des décisions.

Si tu te reconnais dans ce profil et que tu es prêt à relever un nouveau défi, n'attends plus et postule dès maintenant Nous avons hâte de faire ta connaissance

Compétences

VLAN

VMWare
- LANGUES- SAVOIR-ÊTRE- Capacité à prendre des décisions- Capacité à résoudre des problèmes**Voir plus**
- SAVOIR-FAIREAccompagnement du client
Centre d'appels

**Voir plus**

Entreprise

En tant que Gold Partner Microsoft et Expert Cyber, Dynamips propose son expertise en services IT et solutions cloud pour les TPE, PME et Collectivités Locales du Grand Ouest.

Notre mission ?

Faciliter l’intégration des nouvelles technologies pour nos clients.

Notre secret ?

Un engagement fort envers notre territoire et nos équipes

Notre petit + ?

Une démarche RSE poussée

Autres offres de l'entreprise

Salaire

A négocier

Prise de poste

Dès que possible

Expérience

Tous niveaux d'expérience acceptés

Métier

Chef de projet informatique

Statut du poste

Cadre du secteur privé

Zone de déplacement

Pas de déplacement

Secteur d’activité du poste

PROGRAMMATION INFORMATIQUE