Night Auditor
Il y a 4 mois
**DESCRIPTIF DE L'OFFRE**:
L’Hôtel Costes recherche pour sa réception **un/une Night Auditor.**
Le Night Auditor répond à l’ensemble des demandes clients tout au long de la nuit.
Son rôle est essentiel dans l’expérience client.
**VOS MISSIONS PRINCIPALES**:
- Vous aurez à coordonner le travail de l’équipe de nuit et des intervenants extérieurs.
- Vous aurez la responsabilité de l'établissement après le départ des responsables de jour.
- Vous êtes garant du calme et de la sécurité de l'hôtel pendant la nuit et vous êtes capable de prendre toutes les décisions importantes en cas d'urgence.
- Vous assurez un accueil chaleureux, efficace et conforme aux standards de qualité de l’établissement en accompagnant chaque client à son arrivée.
- Vous êtes le garant d’une expérience client réussie en accueillant personnellement chaque client et en traitant leurs demandes.
- Vous gérez l’ensemble des opérations de réception et de conciergerie, les réservations et les contrôles associés.
- Vous gérerez les plaintes jusqu’à complète résolution en maintenant informée votre hiérarchie.
- Vous encadrerez les interactions du personnel avec les clients en garantissant un service rapide et courtois.
- Vous collaborerez avec tous les services et en particulier le département restauration (restaurant ouvert la nuit) et l’agent de sécurité de nuit.
**PROFIL RECHERCHÉ**:
Vous justifiez d’une première expérience dans un établissement de même standing.
Vous vous exprimez et comportez avec élégance et raffinement, vous avez un esprit synthétique tout en conservant le souci du détail.
**COMPÉTENCES REQUISES**:
- Excellente présentation.
- Connaissance du PMS Opera cloud.
- Capacité d’écoute et d’analyse.
- Sens de l’accueil et du service.
- Polyvalence, disponibilité et réactivité.
- Autonomie, prise d'initiative et gestion des situations difficiles.
- Sens des responsabilités, diplomatie et maîtrise de soi.
- Sens de l’organisation et rigueur.
- Savoir établir des priorités et assurer le suivi.
- Savoir gérer plusieurs taches simultanément.
- Anglais et français courant, 3ème langue appréciée.
Type d'emploi : Temps plein, CDI
Salaire : 2 000,00€ à 2 400,00€ par mois
Programmation:
- Période de travail de 8 Heures
- Travail de nuit
Types de primes et de gratifications:
- Heures supplémentaires majorées
Lieu du poste : En présentiel
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