Customer Service
Il y a 6 mois
Introduction
Êtes-vous orientés, clients et résultats ? Avez-vous l’esprit de compétition? Voulez-vous ailier passion et profession?
Depuis 2020, Shimano Europe a développé son activité pêche en incluant le marché Français dans son réseau de distribution.
Afin d’intégrer notre équipe : nous recherchons des personnes passionnées par nos produits, possédant de bonnes compétences et ayant le sens du service clients.
Ce poste allie une dimension commerciale et de service aux clients. Vous serez le premier point de contact pour nos clients demandant des conseils sur les produits et leurs commandes dans l’objectif de trouver la meilleure solution possible pour eux.
Vous serez un élément essentiel de la vente en contactant proactivement les clients afin de leur proposer nos offres et promotions. En tant qu’assistant commercial, vous rejoindrez le réseau européen Shimano pour ses produits de pêche.
The Challenge
- Proposer les offres commerciales et prendre les commandes de nos clients.
- Fournir un service clients de qualité et accompagnant nos clients.
- Vérifier la disponibilité des stocks et traiter les commandes.
- Maintenir nos bases de données clients à jour.
- Répondre aux questions des clients et fournir des conseils concernant les spécifications des produits, commandes, factures et livraisons.
- Signaler les réclamations et apporter des solutions aux clients.
- Générer des ventes additionnelles en contactant les clients pour leur proposer des produits complémentaires et des promotions spéciales.
What are we looking for?
- Expérience de 2 ans sur un poste similaire, idéalement dans le secteur de la pêche (ou du vélo).
- Connaissance du marché et des produits de la pêche (ou de l’industrie du cycle).
- Vous êtes un passionné de pêche (ou un cycliste amateur).
- Excellentes qualités de communication et organisationnelles (télétravail possible).
- Moteur pour la résolution rapide et efficace des problèmes.
- Positif, une volonté d'apprendre et de se développer.
- Orienté clients et motivé par les résultats.
- Profil polyvalent pour nos deux activités (pêche et vélo).
What do we have to offer?
Shimano and its subsidiaries offer a pleasant, informal working environment with colleagues who work well together, and are proud to work for Shimano. Next to good working conditions, Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic, international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
How to get in touch
If you have any questions regarding this vacancy please get in touch with:
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