Customer Service Representative

il y a 2 jours


SaintLaurentMédoc, Nouvelle-Aquitaine, France Aliaxis Temps plein

IPEX is a leading provider of advanced plastic piping systems. As a key member of our team, you will play a critical role in shaping a better tomorrow by connecting people with water and energy.

This exciting 12-month contract opportunity is based in our St. Laurent, Quebec office and reports to the Customer Service Manager. You will be part of a diverse group of people-centric professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities

The successful candidate will support multiple accounts, work across all levels of the organization, and provide exceptional customer service externally. Key responsibilities include:

  • Respond to customer inquiries regarding price, delivery, or technical support
  • Respond to customer inquiries regarding the status of orders
  • Resolve delays, service problems, and disputes
  • Enter, release, and track customer orders via fax and phone
  • Verify customer account numbers, pricing, terms, delivery requirements, etc.
  • Track backorders and ensure production, purchasing, and distribution are reacting accordingly
  • Prepare quotations
  • Liaise with other departments to ensure proper service from all directions
  • Provide technical support by referring to various IPEX publications
  • Respond to all customer inquiries in a timely manner

Requirements

The ideal candidate will have a minimum of 5 years of experience as a customer service representative, be bilingual in English and French, and possess excellent communication and problem-solving skills. Additionally, they should have a strong understanding of pricing relationships and the ability to organize price information. A firm grasp of the IPEX computer system is also required.

We are committed to providing accommodations for people with disabilities throughout the recruitment process. Please contact HR if you require any accommodations.



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