Housekeeping Manager
Il y a 2 mois
**Salary**: Salaire : €45,000 - €55,000 plus bénéfices
**Reference**: BF300901
**Housekeeping Manager (H/F)**
5* Boutique Hôtel au cœur de Paris
Nombre de chambres : 80+
Salaire : €45,000 - €55,000 plus bénéfices
Contrat CDI
Langues : Français (courant) et Anglais (professionnel au minimum)
Nous recrutons actuellement un/une Head of Housekeeping / Housekeeping Manager / Gouvernant(e) Général(e) pour rejoindre cet hôtel au cœur de Paris.
**Fonctions principales**
- Superviser le bon fonctionnement du département
- Gestion et développement de l’équipe de Housekeeping
- Dirigez, formez, motivez et développez votre équipe.
- Mettre en œuvre et veiller au respect des standards et procédures
- Contribuer au bien-être des clients en garantissant la mise en état quotidienne de l’ensemble des chambres et lieux publics de l’hôtel.
- Assurer la bonne mise en place des prestations VIP dans les chambres en collaboration avec les autres départements.
- S'assurer que le service fonctionne dans les limites du budget donné
- Assurer le signalement des problèmes et défauts de maintenance au service approprié
- Responsable de tous les contrats de sous-traitance, gestion des fournisseurs, etc.
- Procéder à des contrôles qualité réguliers : chambres et lieux publiques ; inventaires ; etc.
- Assurer le maintien des règles d’hygiène et de sécurité au quotidien ainsi que les formations et certifications associés pour les équipes et l’hôtel.
- Réalise le suivi des plaintes ou demandes clients afin d’effectuer un service de qualité
- Veiller à la qualité des services et des prestations offerts au client
**Profil et compétences**
- Expérience pertinente et courante en tant que Manager dans l’équipe Housekeeping dans un hôtel 4* ou 5* de plus de 80+ chambres
- Connaître la réglementation COSHH relative aux produits de nettoyage et s'assurer que tous les produits sont utilisés et stockés conformément à cette réglementation.
- Gestion d’une équipe
- Excellente gestion opérationnelle, financière et leadership naturel
- Superbe attention aux détails et compréhension de enjeux du luxe
- Excellentes compétences en service à la clientèle pour l'interaction avec les clients
- Compétences organisationnelles exceptionnelles
- Capacité à travailler en équipe pour assurer un environnement productif
- Solides compétences en leadership et en motivation capables de nourrir, de développer et d'inspirer ses équipes
- Accessible, amical(e) et compréhensif des besoins quotidiens de la division
- Français courant - Anglais professionnel ou bilingue.
EUR2
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