Global Retail Operations Senior Manager Front
Il y a 7 mois
POSTE
**La Maison**
Depuis 1854, les femmes et les hommes de Louis Vuitton partagent le même esprit d'excellence et réinventent chaque jour leur métier.
Louis Vuitton respecte et promeut l’égalité des chances. Nous célébrons et accueillons toutes les singularités et nous engageons à créer un environnement de travail inclusif.
**Le contexte**
L'équipe retail operations représente le retail dans tous les projets transversaux et soutient les zones sur tous les sujets opérationnels.
Le/la retail operations senior Manager front office contribuera à différents projets dans le but d'enrichir et de simplifier les opérations en magasin avec comme objectif d'améliorer l'expérience client dans un contexte d'omnicanalité.
**Les Missions**
- Contribuer à la nouvelle expérience client pour les commandes haut de gamme en magasin (projet ALPHA)
- Être le référent retail du siège, de tous les projets transversaux liés au "Client" - Client 360, ICON,...- Contribuer aux initiatives siège liées au paiement
- Dans une démarche d’amélioration continue, imaginer de nouvelles façons de travailler et de partager les informations avec les zones/pays/magasins
- Communiquer sur les projets et l’équipe au sein de la Maison
- Définir et gérer en mode projet, les délais et les budgets des nouveaux outils et processus.
- The retail operations team conveys LV corporate’s initiatives to zones, represents the retail in all transversal projects, and supports the zones on all operational topics.**Main missions**:
- Contribute on the new client experience for High end orders in stores (ALPHA project)
- Contribute to the new project to gather in one app the whole “Journey” of Client advisors in store
- Be the referent of retail on all transversal project related to “Client” - Client 360, ICON,
- Contribute to the payment initiatives in central
- Continue to manage a new way of working and sharing informations to the zones/countries/stores
- Ensure the marketing of ours projects and team within LV
- Define and manage project, timelines, and budgets for new tools and processes rollout.
PROFIL
- 10 ans d’expérience dans le retail et la gestion de projet
- Passionné(e) par l’environnement retail
- Adaptation au changement
- Leadership
- Capacité à rapidement s’approprier de nouveaux outils informatiques
**Compétences techniques**:
- Maîtrise de l’anglais indispensable
- La maîtrise du français est un plus
- Connaissance de la méthode agile
- 10 years' experience in retail and project management
- Passionate about the retail environment
- Adaptability to change
- Leadership skills
- Ability to quickly learn new IT tools
**Technical skills**:
- Fluency in English essential
- Fluency in French is a plus
- Knowledge of the agile method
Pourquoi participer à l’aventure ?- Pour travailler dans une entreprise en forte croissance et devenir vous aussi un acteur de cette réussite.
- Pour travailler en plein cœur de Paris, dans le 1er arrondissement.
- Pour grandir et bénéficier d’un suivi RH personnalisé tout au long de votre carrière.
Vous êtes partant(e) ? Nous vous attendons
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