Head of Workplace Services
Il y a 5 mois
Talents IT cabinet de recrutement national spécialisé dans les
est résolument tourné vers l'humain. Nos consultants vous
conseillent et vous accompagnent dans votre évolution de carrière.
Il/Elle dirige au niveau mondial les services IT
Dirige l'architecture, la conception et la mise en oeuvre des
composants liés au lieu de travail
Gestion des équipes informatiques internes et externes pour s'assurer
que le service est fourni conformément aux priorités de l'entreprise
et aux normes de l'entreprise
Anime le suivi opérationnel des engagements contractuels des
partenaires/fournisseurs
Contribue à la mise en oeuvre des projets informatiques
Gère les performances (suivi des SLA et des KPI...) des prestataires
en charge de la construction et de la livraison des PC, du support sur
site, du support technique à distance, du Service Desk, des produits
M365, de l'Active Directory, du partage de fichiers, du DHCP et des
services de support du système d'impression, maintenance et support
réseau local et wifi
Coordonner les changements dans le domaine du lieu de travail en
alignement complet avec tous les domaines informatiques
Participe activement au processus de gestion des problèmes de
l'identification à la résolution avec les équipes informatiques et
les fournisseurs
Coordonner le déploiement des services dans le périmètre du lieu de
travail produits par d'autres équipes informatiques ou fournisseurs
de services
**AMÉLIORATION CONTINUE**:
Initier des activités d'exploitation et rechercher des améliorations
continues des services et de l'environnement informatique
Gérer les relations quotidiennes avec le personnel et les
fournisseurs externes
Suivre et respecter le processus de bout en bout selon les objectifs
des SLA et des KPI
Responsable de l'ajustement, de la gestion et de l'optimisation de la
capacité des ressources pour répondre à la demande prévue
**GESTION DES CONNAISSANCES**:
Faciliter la formation et les ateliers pour l'efficacité du personnel
Posséder et maintenir une vaste connaissance technique de tous les
aspects de la prestation de services
Évaluer, créer, documenter et publier le catalogue des services,
niveaux de service et autres accords associés au fournisseur de
services informatiques.
Elaborer et fournir la documentation correcte pour le support de son
périmètre (articles de la base de connaissances)
**COMPÉTENCES ET QUALIFICATIONS REQUISES**:
**Langue**: français et anglais professionnels écrits et parlés
Minimum de 10 ans d'expérience dans la gestion des services en milieu
de travail
Minimum de 5 ans d'expérience dans la gestion de services
informatiques externalisés
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