Knowledge Recorder

il y a 4 semaines


Lyon, France Lynx RH Temps plein

Lynx RH Services Lyon recherche pour un de ses clients, société de prestation en informatique un(e) formateur(trice) IT / Knowledge Recorder dans le cadre d'un recrutement en CDI à Ecully.

Vos missions

En tant que Knowledge Recorder ou Gestionnaire de Processus Informatiques, vous serez intégré au sein du Service Informatique du client final, acteur majeur du secteur pharmaceutique.

Vos missions:

- Vous analysez l'activité, écrivez, validez, et mettez à jour les différentes procédures
- Vous assurez le maintien à jour de la base documentaire, et vous assurez la communication avec le client pour la validation des procédures à mettre en vigueur
- Vous accompagnez et formez les Utilisateurs sur les environnements bureautiques
- Vous assurez et optimisez l’utilisation de ces procédures
- Vous mettez en place les book de formation pour les nouveaux arrivants et les nouveaux périmètres
- Vous tenez également un calendrier de formation par cycles et par thématiques à destination des collaborateurs
- Vous participez activement à la montée en compétences des équipes, et vous réalisez enfin un reporting régulier

Profil recherché

Issu(e) d'une formation supérieure en Informatique (BAC+2 Minimum), vous justifiez d’une première solide expérience (2 ans à mínima), sur un poste similaire ou une fonction de Technicien Support Bureautique ; avec un bon niveau de connaissances sur ces sujets:

- Support N1 de Proximité et BackOffice (Applicatif & Bureautique)
- OS Windows, Outils Collaboratifs, Mobilité etc.

Vous disposez des qualités d’organisation, êtes force de proposition et baignez dans une démarche d'amélioration continue.

Vous êtes reconnu pour vos capacités rédactionnelles et analytiques ainsi que pour votre forte appétence pour le sens du service.

Votre maîtrise de l’anglais sera un complément appréciable.

Informations complémentaires

Type de contrat : CDI

Temps de travail : Temps plein

Salaire : 28000 € - 32000 € par an


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