Field Service Engineer

Il y a 2 mois

RoissyenFrance, France LE - ENGINEERING SUPPORT & SERVICES Temps plein

LE - ENGINEERING SUPPORT & SERVICES recrute:
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 83 000 collaborateurs pour un chiffre d'affaires de 19,0 mds d'euros en 2022, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran s'engage dans des programmes de R&D qui préservent les priorités environnementales de sa feuille de route d'innovation technologique.

Safran est dans le top 30 des meilleurs employeurs mondiaux 2022 selon le magazine Forbes.

Safran Aircraft Engines conçoit, produit et commercialise, seul ou en coopération, des moteurs aéronautiques civils et militaires aux meilleurs niveaux de performance. La société est notamment, à travers CFM International*, le leader mondial de la propulsion d'avions commerciaux court et moyen-courriers. Dans le domaine de la propulsion militaire, la société a intégralement conçu développé et produit le M88 et le M53 qui équipent respectivement le Rafale et le Mirage 2000 et sera intégrateur du moteur du futur avion de combat européen.

Descriptif mission
- The FSE works under Safran Aircraft Engine management for professional Customer & Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM), Safran AE, CFM at Customer according to the Support contract signed between them.The FSE we are recruiting will be based in CDG (80%)/Orly (20%), France and will support some major customers in the area.After a training period in Montereau, your main missions as FSE are:
- To represent the OEM at Customer bases or by roving, providing technical advises and recommendations on operations and maintenance of OEM's Products, as first interface between Customer and the OEM
- To establish and maintain a climate of professionalism, confidence and trust with the customers and have an impeccable ethic about OEM interests
- To Listen to Customer, to understand its needs, to monitor and analyse Customer Satisfaction relative to the OEM Product Support
- To anticipate Customer difficulties and to recommend solutions defined with the Customer Support team
- To Track & report in the dedicated tools the Service Bulletins implementation and Customer Notification Report (CNR) resolution (for Leap programs these activities are key)
- To be an active member of the Customer Team and attend all meetings requested by the Team, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM).
- Descriptif en FrançaisLe « Field Support Engineer (FSE) » est le représentent de Safran Aircraft Engines/CFM basé au plus près du client afin de lui fournir un support technique sur les produits commercialisés et en accord avec le contrat signé entre ces deux entités.Le FSE sera basé à CDG et Orly, France afin de supporter les clients dans la region.Après une période de formation initiale sur le site de Montereau, les missions principales du FSE seront:
- Assurer le support technique de base, incluant notamment l'assistance à la résolution des problèmes techniques, à la rédaction des cas CSC, à l'analyse des réponses, à la recherche de panne (troubleshooting), à l'inspection endoscopique (BSI), à l'équilibrage (Balancing) et à l'utilisation de la Documentation Technique, le suivi des événements significatifs (Significant Events), etc.
- Assurer la coordination avec le Département Logistique et le CSC en cas d'AOG, de Workstoppage, en cas de besoin de clarification lié à la gestion de configuration et d'une manière générale toutes les difficultés attenantes
- Rapporter la vision partagée avec le CSM ou le CPM du Climat Client
- Anticiper et avertir l'OEM sur une situation de crise imminente
- Coordonner les plans flotte : retrofits, Cat 2 SB, A/D, Technical Surveys
- Participer activement à la vie de l'Equipe Client en coordination avec le CSM ou le CPM,

en se mettant au service de l'Equipe chez le client

LE - ENGINEERING SUPPORT & SERVICES recherche:

- Available for training and business trips on demand all around the world

Résumé:
**Référence** : 2024136158

Roissy-en-France - Ile-de-France - France

CDI

2024-06-01

Plus de 10 ans d'expérience

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