Customer Service Manager en Esn

il y a 1 mois


Villeurbanne, France Smile Group Temps plein

Vous rejoignez l'**agence Rhône-Alpes**, dont l'antenne principale a des locaux situés à proximité du parc de la Tête d'Or à Villeurbanne, sur un poste de **Customer Service Manager**.

Vos missions s'articulent sur 3 axes:

- ** L'accompagnement clients sur les sujets digitaux**:

- Posture conseil auprès des clients pour les aider dans leur transformation digitale (sujets e-commerce, e-business, omnicanal...)
- Approche fonctionnelle des projets (compréhension métier, analyse du besoin global, orientation du client dans sa stratégie projet)
- **Vous êtes le contract-manager**
- Responsabilité du contrat en engagement forfaitaire : identification des écarts et anticipation des risques, respect des engagements (coût, délai, qualité)
- Suivi des projets en cours et à venir
- **Vous maintenez une approche business de la relation clients**
- Plan de stratégie auprès de décideurs chez vos clients grands comptes
- Avant-ventes avec le service commercial
- Foisonnement du compte
- Négociation des avenants et nouveaux contrats

De formation supérieure (Bac +5, École d’ingénieur, ) vous justifiez d’une expérience minimum de 6 ans dans la **gestion de projets en ESN** et l'**accompagnement de vos clients sur des sujets digitaux**.

Vous vous reconnaissez dans le triptyque de compétences vous permettant de mener à bien vos missions.

Vous maîtrisez les outils et les méthodes de pilotage de projets dans un contexte forfaitaire en société de service (Cycle en V, Agilité).

**Anglais courant requis.**

SMILE est le** leader du "sourire" au travail,** mais aussi de** l'intégration de solutions Open-Source. **Enthousiastes, agiles et performants, notre vocation est de libérer le potentiel d'innovation des entreprises, à travers l'Open-Source

Nos Smiliens experts accompagnent les entreprises dans des domaines aussi variés que **le Digital, les Business Apps, l'Embarqué & l'IoT et l'Infrastructure : 2000 collaborateurs** présents dans **9 pays**, avec **17 agences** réparties **en France et à l'international. **Nos marques expertes **:SensioLabs, Neopixl, Alter Way, UX-Republic, Creativestyle et Synotis.**

Nous sommes certifiés “Happy at Work” 2023

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