Desk Side Support Engineer
Il y a 2 mois
Overview:
Maintain, analyse, troubleshoot, and repair computer systems, hardware and computer peripherals. Document, maintain, upgrade or replace hardware and software systems. Support and maintain user account information including rights, security and systems groups.
**Responsibilities**:
**Typical Tasks**
- Provides an effective interface between users and service providers\Service Desk, including external commercial suppliers\OEMs where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
- Assists users in making more effective use of desk-top systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable.
- Installs or removes hardware and/or software, using supplied installation instructions and tools; follows agreed standards. Agrees the timing of the work with those affected, eg users, operations management.
- Conducts tests of the hardware and/or software affected using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on help from more experienced colleagues if required. Documents results in accordance with agreed procedures.
- Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated.
- Provides specialist guidance and advice to less experienced colleagues.
Qualifications:
**Technical Knowledge and Skills**
- Proficient in Operating Infrastructure\Hardware (Knowledge of the ICT infrastructure (hardware, databases, operating systems, local area networks etc) used within own organisation.).
- Proficient with desktop Operating Systems
- Familiar with Networking and Communications Knowledge and experience (The management of the interaction between two or more networking systems, computers or other "intelligent" devices).
- Familiar with Corporate, Industry and Professional Standards
- Knowledge of citrix / thin clients
- Knowledge of Win OS + Office (some via 0365 / Azure) + exchange + SCCM
**Desired Certifications (optional)**:
- PC\Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in desktop area
- Microsoft Office Specialist (MOS) Certification
**Language Ability**
- Dutch Language Ability -> C2
- English Language Ability -> B2
**Key Competencies**
- Conceptual Thinking (Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.)
- Information Acquisition (Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps.)
- Flexibility (Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.)
- Interacting with People (Establishing relationships and maintaining contacts with people from a wide variety of backgrounds.)
**Previous Experience**
Has gained experience (typically three year’s full time or equivalent) as a competent user of computer systems and has demonstrated an aptitude for ICT work.
Experience in months: 25 to 48
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