IT Service Delivery Manager

il y a 3 semaines

Marignane, France Airbus Helicopters SAS Temps plein

Airbus Helicopters is looking for an **IT Service Delivery Manager (f/m) **to join our Infrastructures & Digital Platforms department based in Marignane or in Dugny, Paris-Le Bourget, France.

As part of the **Hosting **PSL (Product Service Line), **you will design and steer the Hosting demand management board and manage the incidents and changes processes **. You will work in collaboration with the Operational Contract manager to steer and support our providers for the operations of all Airbus Helicopters Hosting solutions based in France and Germany.

**Your working environment**:
Major economic hub with Marseille-Provence Airport, Marignane is a dynamic city in the southeast of France. It is located near the cities of Aix-en-Provence and Marseille, which host a rich cultural and tourist offer. Close to the beaches of the Côte Bleue, it offers many options for water sports activities.

**How we care for you**:

- Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
- Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
- Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Your Challenges**

As an IT Service Delivery Manager, you will:

- **Design, document and steer the Demand Management Board **with the support of the Product Managers and Solution Architects
- **Implement operational routines **to monitor the incidents and changes, reporting and validating SLA when applicable.
- Support the preparation and **participate to the Service Management Boards **with the providers
- Standardize the recurrent requests and changes, suggest and follow-up new service catalog offers and automations, to support the objective of delivering the Hosting services in quality and on the least time, thanks to a **continuous improvement **mindset.

**Your profile**
- You are service oriented, always seeking for quality and simplicity, framed by the processes and constraints. You are able to explain your decisions to the requesters on rationales.
- You have a team spirit, sharing your knowledge but able to be autonomous even in complex situations. You are open minded nesses, welcome feedback
- You have knowledge on the ITIL framework

This position requires a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100% match? No worries Airbus supports your personal growth with customized development solutions.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Helicopters SAS

**Employment Type**:
Permanent
- Classe Emploi (France): Classe G13

**Experience Level**:
Professional

**Job Family**:
Digital

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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