Technical Support Engineer

il y a 2 semaines


Sophia Antipolis, France Fortinet Temps plein

**Please note that this is not an IT/system administration position.

**Key Responsibilities**:

- Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions.
- Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region.
- Analysis and technical investigation of reported problems
- Provide technical solutions to address customer issues
- Problem investigation through and debug traces, logs and analysis of packet captures
- Reproduction of complex customer environments on lab equipment
- Follow-up with R&D departments to resolve product issues
- Creation of technical documentation and bulletins to improve internal and external technical articles and whitepapers.
- Develop core competency on Fortinet’s product line and technologies

**Skills and Attributes Requirements**:

- Strong understanding of data networking protocols, TCP/IP, routing and switching
- Previous experience with network management and analysis tools is required
- A good working knowledge of Linux operating systems
- Experience with VMware and/or other virtualization technologies
- Database knowledge is an advantage, Postgres
- Security and vulnerabilities knowledge, PSIRT
- Familiarity with API development tools and XML data structure knowledge
- Fortinet NSE5 certification is an advantage
- Strong troubleshooting and problem solving skills
- Effective communication skills
- Previous experience on Fortinet products is an advantage

**Educational and Experience Requirements**:

- Five years or more of previous experience.
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.
- Advanced knowledge of English (written and spoken) other languages are an advantage.

**About Fortinet**:
Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. With offices in EMEA, we are an equal opportunity employer offering exciting work, competitive compensation and benefits. Fortinet is looking for the best and the brightest to join our highly motivated team.

GD

LI-GL1


  • Technical Support Engineer

    il y a 4 semaines


    Sophia Antipolis, France Fortinet Temps plein

    **Key Responsibilities**: - Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions. - Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region. - Analysis and technical investigation of reported problems - Provide...


  • Sophia Antipolis, France Fortinet Temps plein

    Job Title:Technical Support Engineer, Level 1 or 2 – FortiManager/FortiAnalyzer/FortiPortal products Reports to:Technical Support Manager Location:EMEA Support Centers - Prague, Czech Republic or Sophia Antipolis, France. Job Description Summary:Fortinet is growing and we are expanding our EMEA technical support teams. We are looking for strong technical...


  • Sophia Antipolis, France Fortinet Temps plein

    **Please note that this is not an IT/system administration position. **Key Responsibilities**: - Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions. - Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region. -...

  • Field Application Engineer

    il y a 4 semaines


    Sophia Antipolis, France Menta Temps plein

    Full time, based in Sophia-Antipolis, France._ **Job description** We are looking for an engineer to be a part of the Field Application Team. The main role is to work with our customers to deliver a complete solution to fulfil their needs. If you are an enthusiastic, motivated engineer and can connect with Engineering, Sales/Account Teams, and Customers -...


  • Sophia Antipolis, France Fortinet Temps plein

    Job Title:Customer Readiness Testing Engineer Reports to:Customer Readiness Testing Manager Location:EMEA Support Center, Sophia Antipolis - FranceHybrid Job Description Summary:Fortinet is growing and we are expanding our EMEA Customer Readiness Testing team in Sophia Antipolis Technical Assistance Centre, we are looking for validation engineers with a...


  • Sophia Antipolis, France Fortinet Temps plein

    **Fluency in French and English is mandatory** **It is preferable that you are based close to a Fortinet office -locations include Paris and Valbonne - so you can work on a hybid work model.** Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are...

  • DFT Applications Engineer

    il y a 4 semaines


    Sophia Antipolis, France IC Resources Temps plein

    DFT Applications Engineer - World-Leading EDA Company - South of France A leading EDA provider is searching for a DFT Applications Engineer to join their team. With great benefits and challenging work, this is a fantastic opportunity for an experienced DFT Engineer who would like to work in a customer-facing role.  In this role, you will utilise your...


  • Sophia Antipolis, France IC Resources Temps plein

    DFT Applications Engineer - World-Leading EDA Company - South of France A leading EDA provider is searching for a DFT Applications Engineer to join their team. With great benefits and challenging work, this is a fantastic opportunity for an experienced DFT Engineer who would like to work in a customer-facing role.  In this role, you will utilise your...


  • Sophia Antipolis, France NXP Semiconductors Temps plein

    The Systems Engineering Organization is a customer facing team which is responsible for owning the customer experience for all Enablement technology surrounding i.MX solutions for NXP. The role of Software Systems Engineer entails interacting on a day-to-day basis with customers to provide technical solutions which allow them to experience the full benefits...


  • Sophia Antipolis, France Fortinet Temps plein

    Fluency in French and English is mandatoryIt is preferable that you are based close to a Fortinet office -locations include Paris and Valbonne- so you can work on a hybid work model.Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a...

  • Application Engineer

    il y a 1 mois


    Sophia Antipolis, France CEVA Temps plein

    Description You love technology and you are probably a user of connected object? You are interested to work on wireless communication? Don't wait and join us to be part of the future of the Internet of Things. If you feel connected, come on board! CEVA RivieraWaves is a worldwide leader in wireless communication IP, providing our customers cutting edge...


  • Sophia Antipolis, France IC Resources Temps plein

    This exciting start up based in the south of France are looking for a Field Application Engineer to work within their growing Application Engineering team.   You will be passionate and flexible with a strong customer focus. You will have a strong electronics/semiconductor background with a minimum of 3 years’ experience in digital circuit design and RTL...


  • Sophia Antipolis, France NXP Semiconductors Temps plein

    **Ready to join the future of innovation in **SOC Physical Design **?** This opening is within the Microprocessor and Microcontroller Engineering(MME) SoC Implementation Organization, a central Physical Design group responsible for end-to-end Physical implementation of the Automotive and Industrial Automation Processors in NXP. This is a dynamic team with...


  • Sophia Antipolis, France NXP Semiconductors Temps plein

    **Ready to join the future of innovation in **SOC Physical Design **?** This opening is within the Microprocessor and Microcontroller Engineering(MME) SoC Implementation Organization, a central Physical Design group responsible for end-to-end Physical implementation of the Automotive and Industrial Automation Processors in NXP. This is a dynamic team with...

  • Systems Verification Engineer

    il y a 4 semaines


    Sophia Antipolis, France Qualcomm Temps plein

    **Company**: Qualcomm France S.A.R.L. **Job Area**: Engineering Group, Engineering Group > ASICS Engineering **General Summary**: Qualcomm Interconnect Technology (QITC) has been breaking ground in interconnect design for 15 years and continues to innovate and deliver technology in line with the latest evolutions in SoC design. As part of Qualcomm...


  • Sophia Antipolis, France Fortinet Temps plein

    **It is preferred is to have someone located close to a Fortinet office to work on a hybrid model (office 3 days p/w)** **About Fortinet**: Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions...


  • Sophia Antipolis, France NXP Semiconductors Temps plein

    **Ready to join the future of innovation in **SOC Physical Design **?** This opening is within the Microprocessor and Microcontroller Engineering(MME) SoC Implementation Organization, a central Physical Design group responsible for end-to-end Physical implementation of the Automotive and Industrial Automation Processors in NXP. This is a dynamic team with...

  • Software Tools Engineer

    il y a 1 mois


    Sophia Antipolis, France Arm Temps plein

    Show more **Job Overview**: Are you a highly motivated software engineer with a keen interest in innovative analysis tools development? Take up the challenge to help and shape the future of technology, collaborating in the development of next-generation processors that fuel billions of devices worldwide. We are looking for an enthusiastic engineer to join...


  • Sophia Antipolis, France NXP Semiconductors Temps plein

    **Ready to join the future of innovation in connected microcontrollers for Edge Processing **?** As an embedded software engineer you will be addressing the challenges of integrating connectivity stacks on microcontroller like driver and OS integration, multiprotocol coexistence or low power optimization. **Your responsibilities** - Contribute to the...

  • Video Analytics

    il y a 1 semaine


    Sophia Antipolis, France Axis Communications Temps plein

    Job Title Video Analytics & AI Software Engineer **Job Description**: - Did you know that there is a new Axis Engineering Office on the French Riviera - where the alps meet the sea - which is working on cutting-edge technologies? Did you know that this office is looking for a new video analytics software engineer to complete its A-team? If not and you...