L2 Remote Technical Support Engineer French Speaker
il y a 2 semaines
**Powering our sustainable future, together**:
We live in an era where electric mobility is "the new normal." Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the electric era. Enter EVBox.
Founded in 2010, EVBox empowers forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions. With its offering of residential, commercial, and fast charging stations, as well as scalable charging management software, EVBox ensures that electric mobility is accessible to everyone.
We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation.
The growth and success of EVBox is driven by the passion and dedication of everyone in the company. Today, EVBox has grown into an international team across multiple offices in Europe and the United States, with hundreds of driven professionals from different walks of life working for us.
**About the Team**:
We're looking for a Remote Support Engineer to join our Support team. To be successful in this role you should be passionate about providing a high level of technical support for Charging Stations across a wide array of complex issues within our AC & DC product line. Among others your core responsibilities will be to reliably deliver and ensure proper support and development of technical competencies of our partners, providing the right level of visibility on support issues and resolution time.
You will be part of the Second Line Support team that is responsible for supporting questions raised by our supplier and installation partners, resolving more complex issues, escalating the issues with proper documentation to our L3 teams and coordinating corrective and preventive action plans with the L3 Engineering team.
**About the role**:
Your main responsibilities will include:
- Track concerns and tasks and follow up on tickets in the available incident management system (Salesforce)
- Resolve customer / partner's issues on charging hardware operations and installations
- Resolve customer / partner's issues on our software systems
- Performing root cause analysis on new issues faced
- Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development
- Consult and instruct customers / partners for remote troubleshooting by responding via ticket system or phone
- Document and follow-up with technical incidents including providing feedback to the relevant teams internally (i.e. Quality, Supply Chain, L3 Support, Project Management)
- Develop a deep technical understanding of the product and its lifecycle
**About you**
**Education requirements**
- Bachelor's degree (or similar local equivalent) in a technical field (electrical engineering, electronics, mechanical engineering) or comparable work experience
**Experience requirements**
- At least 4 to10 years of work experience in (technical) support roles (ideally within technology / energy / electrical / automotive companies)
- Some experience working with connected hardware, especially charging stations would be a plus
- Any experience with cloud connected embedded systems, or programming / scripting languages (i.e. embedded C, JSON, XML) is advantageous (but not mandatory)
**Skills required**
- Fluency in English AND FRENCH
- The role can be located in Amsterdam or France
- Good understanding of customer support / call centre operations (telephony, case management tools and processes)
- Some previous experience with ticketing systems is advantageous (i.e. Salesforce)
- Analytical and problem-solving skills
- Strong attention to detail and commitment to quality
- Strong customer-centric mindset, willingness to help others
- Communication skills including the ability to listen and show empathy to the customer
- Ability to influence and empathize with remote teams
- Excellent verbal, writing and typing skills
- Dynamic teamplayer able to switch between teams and customers
- Confident with their own abilities
**What to Expect from Us**
At EVBox, we believe that when people feel valued and rewarded, their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. Furthermore, our benefits offering includes health & wellbeing, insurance benefits, retirement programs, as well as service awards - not to mention various social and recreational activities, some of which are location specific. We are also constantly improving our benefits offering to meet the needs of our workforce. Globally, we offer the following benefits as standard:
- WFH allowanc
-
Technical Support Engineer French Speaker
il y a 4 semaines
Bordeaux, France EVBox Temps plein**! Please not that this role can be located in **Paris or Bordeaux**: **Powering our sustainable future, together**: We live in an era where electric mobility is "the new normal." Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the electric era. Enter EVBox. Founded in 2010, EVBox empowers...
-
IT & Network Support Engineer
il y a 2 semaines
Bordeaux, France Tech Domain Temps pleinWe are looking for an ONSITE IT & Network Support Engineer/Technician to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Technical Product Engineer
il y a 4 semaines
BORDEAUX, France Nextgen RH Temps pleinNotre client est une startup bordelaise en tête de proue de l'innovation, spécialisée dans la cybersécurité. Cette entreprise a repoussé les limites de la technologie en développant sa propre solution axée sur l'analyse binaire de sécurité des logiciels.L'équipe est aujourd'hui à la recherche d'un(e) :Technical Product...
-
IT and Network Support Engineer
il y a 1 mois
Bordeaux, France Tech Domain Temps pleinWe are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
IT and Network Support Engineer
il y a 2 semaines
Bordeaux, France Tech Domain Temps pleinWe are looking for an **ONSITE IT & Network Support Engineer/Technician** to support Casual Freelancing type tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays,...
-
Technical Support Engineer Ac, Bordeaux
il y a 2 semaines
Bordeaux, France EVBox Temps pleinUnfortunately, we are unable to offer this role to anyone not currently able to live and work in the EU. We can not provide visa sponsorship for this vacancy._ **About EVBox**: We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of...
-
Technical Product Engineer
il y a 1 semaine
Bordeaux, France Nextgen RH Temps plein**À propos de nous**: **Mission**: Notre client est une **startup bordelaise** en tête de proue de l'innovation, **spécialisée dans la cybersécurité**. Cette entreprise a repoussé les limites de la technologie en développant **sa propre solution axée sur l'analyse binaire de sécurité des logiciels**. L'équipe est aujourd'hui à la recherche...
-
Technical Support Engineer
il y a 3 semaines
Bordeaux, France Everping Temps pleinTu cherches à rejoindre une petite structure, avec des responsabilités, des interventions variées de support, des défis techniques et une ambiance sympa ! En tant que Technical Support Engineer au sein d’une startup en forte croissance, tu es chargé(e) de résoudre les incidents et demandes complexes des collaborateurs de nos clients aussi bien pour...
-
Technical Support Engineer
il y a 1 semaine
Bordeaux, Nouvelle-Aquitaine, France Everping Temps pleinTu cherches à rejoindre une petite structure, avec des responsabilités, des interventions variées de support, des défis techniques et une ambiance sympa En tant que Technical Support Engineer au sein d'une startup en forte croissance, tu es chargé(e) de résoudre les incidents et demandes complexes des collaborateurs de nos clients aussi bien pour les...
-
Babylangues Hiring English-speakers to Teach French
il y a 3 semaines
Bordeaux, France Babylangues Temps plein**Are you looking for a rewarding part-time job in Bordeaux? Or in Paris, Toulouse, or 15 other cities around France?** Join Babylangues as an **English instructor!** As France's leading specialist in early language acquisition, Babylangues recruits fluent **English speakers (Level C1/C2)** to teach children in their homes in Paris. Our instructors respond...
-
Commercial (Design Interieur) - Remote
il y a 4 semaines
Bordeaux, France French Selection Temps pleinBordeaux Ref: 758FR1 **COMPANY PROFILE** Our client is a well-established Designers & Manufacturers, Specialist & Leaders in their field (Interior Design, Textile, Decoration Industries) **RESPONSIBILITIES** **Commercial (Design Interieur) - Remote** **Salary: 55,000€ (4,500€ pcm) + Bonus** **Location: Bordeaux (Home Office with travel)** **Ref:...
-
French Moderator
il y a 3 semaines
Bordeaux, France Blaze Temps pleinWe are Blaze, the fastest growing casino in LATAM. A great opportunity for an iGaming experienced Moderator with a proven track record to join an exciting, growing group of passionate Internet professionals based all around the world. You Will: - Welcome clients and engage in conversation. - Maintain and keep platforms free from inappropriate, and illegal...
-
French Teacher
il y a 2 semaines
Bordeaux, France Lingua Learn Temps pleinLingua Learn requires a part-time French language teacher to teach online The students will be adults and kids ranging in levels from complete beginners to advanced (CEFR A1 to C1). Lessons may be delivered in English, so an excellent command of English is also required (B1 minimum). The summary of requirements is as follows: - French Speaker - Excellent...
-
Technical Product Engineer
il y a 1 mois
Bordeaux, France NEXTGEN RH Temps pleinÀ propos de nousNEXTGEN RH est un cabinet de recrutement Top et Middle Management qui, depuis 2009, accompagne les entreprises, les collectivités et les candidats sur toute la France. Nos 35 experts sont organisés en pôles de spécialisation : Tertiaire / IT et Digital / Ingénierie et Industrie / BTP et Immobilier / Biotech et Pharma. Nous sommes...
-
Technical Product Engineer
il y a 3 semaines
Bordeaux, France NEXTGEN RH Temps pleinÀ propos de nousNEXTGEN RH est un cabinet de recrutement Top et Middle Management qui, depuis 2009, accompagne les entreprises, les collectivités et les candidats sur toute la France. Nos 35 experts sont organisés en pôles de spécialisation : Tertiaire / IT et Digital / Ingénierie et Industrie / BTP et Immobilier / Biotech et Pharma. Nous sommes...
-
Openstack Technical Support Manager
il y a 4 semaines
Bordeaux, France Canonical - Jobs Temps pleinOpen source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are...
-
Junior Technical Service Engineer
il y a 1 semaine
Bordeaux, France BioSystems France Temps pleinDo you want to join to a **global biotechnology company** centered on humans? In BioSystems we design, develop, produce, and market analytical solutions for 5 areas of biotechnology: - Clinical Analysis - Veterinary Analysis - Food & Beverage Analysis - Agricultural Analysis - Bioprocesses Analysis We are looking for a **Technical Field Service profile...
-
French Customer Service Representative
il y a 3 semaines
Bordeaux, France Blaze Temps pleinWe are Blaze, the fastest growing casino in LATAM A great opportunity for an iGaming experienced Customer Service Agent with proven track record to join an exciting, growing group of passionate Internet professionals based all around the world. You Will: - Identify and assess customers' needs to achieve satisfaction - Engage in conversation and delight...
-
Linux Support Engineer, Emea
il y a 3 semaines
Bordeaux, France Canonical - Jobs Temps plein**Linux Support Engineer** **The role of a Linux Support Engineer at Canonical** This role is an opportunity for a technologist with a passion for Linux and Customer Success to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for...
-
Technical Animator
il y a 1 semaine
Bordeaux, France Ubisoft Temps plein**Company Description** Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance,...
