Field Services Engineer
il y a 3 semaines
**The company** Broadpeak designs video delivery softwares for Content Providers and Network Service Providers deploying IPTV, Cable, Satellite, OTT and mobile services. We supports all of our customers worldwide, from simple installations to large delivery systems reaching capacities of several million of simultaneous streams (sport games/series/movies).**
**Our head office is located in Rennes, and we have branches in Singapour, Denver and Ottawa, as well as a global worldwide presence** in more than 20 countries
The fast-growing global company focuses on delivering **innovative solutions** for its customers, adapting to a rapidly-changing industry. To do so, the company relies on a team of highly skilled professionals, working in an agile environment. Broadpeak has already won more than 30 rewards for its innovation and performance skills.
Our solutions, the company results and our way of working reflect well our core values**:We innovate, We perform, We care, We are transparent, We are easy to work with**
**And it’s not all about work** From poker games to barbecue parties, and outdoor running sessions - you won’t regret joining the multicultural team and will for sure **enjoy the friendly atmosphere**
**Context and Mission**
**Context and Mission**
All responsibilities listed below are supported by back to back support contracts with partners as well as expertise within Broadpeak. All activities are understood remote or onsite without reservation.
**Main Responsibilities**:
**_ Operation System and Services missions_**
- Handle system administration, update configuration settings.
- Troubleshoot, analysis, follow up, resolution of incidents/problems
- Carry out corrective maintenance
- Plan and carry out planned technical operations (testing, updating)
- Perform regular preventive maintenance tasks on the clients ecosystem
**_Customer Care_**
- Primary contact for clients, third party suppliers during incident resolution and deployment for our client
- Primary contact for technical and administrative onsite activities requested by our Project team (may also include cabling, racking, patching)
- Close liaison with our teams in France and Customer Success to handle complex situations.
**_Continuous improvement_**
- Update documentation and provide detailed cases based activity reports, internally and towards client
- Suggest related improvements to Broadpeak
**Profile required** Post graduated diploma**
**Fluency in oral and written English is essential**
- 2 years’ Experience working in a technical support organization for a telecom operator
- Good working knowledge of Linux systems, ELK, AWS
- Good understanding of datacenter level IP network (including protocols, security and analysis tools)
- Good working knowledge on server architecture and datacenter storage solutions
**Soft Skills**
- Good communication, Positive and enthusiastic team player.
- Self-starter and willing to learn.
- Able to work in a multi-cultural environment and with large autonomy.
**Working conditions**
Work from Hannover
Be willing to travel to the client’s company on a regular basis
Be willing to travel to France for the first initial training, regular updates on our products and Team meeting (twice a year)
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