Supply Chain Manager Capsules, Af Chalon

il y a 2 jours

Lyon, France Amcor Temps plein

**About Amcor**
- Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home
- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using a rising amount of recycled content. Around 47,000 Amcor people generate US$12.5 billion in sales from operations that span about 230 locations in 40-plus countries. NYSE: AMCR; ASX: AMC

**Job Details**

**Position Job Title: Supply Chain & Customer Service Manager**

**BG and BU: AFEMEA / Capsules**

**Plant: AF Chalon**

**Function: Supply Chain & Customer Service**

**Location: Chalon**

**Line Manager’s Job Title: Plant General Manager**

**Contract Type: Permanent contract**

**Job Purpose**
- The Customer Service Manager is a key enabler to achieve service and operational excellence, to simplify processes and portfolios, to optimize inventory & all costs between Amcor Flexibles Chalon and its internal /external business partners.

The Customer Service Manager is responsible for the factory supply chain and the service level, he/she owns the full materials management flow.
- He/She also supervises the local CSR (Customer Services Representative) team which is the central point of contact between external/internal Customers and Amcor Capsules organisation. Our customers recognize this role as the “Face of Amcor”.

**Principal Accountabilities**

**Talent Management**
- Develop talent
- Succession planning
- Performance Management

**Supply Management**
- Supplier partnership
- Ordering
- Manage Supplier Performance
- Internal purchasing partner

**Design to Process management**
- Lead management
- Sampling
- Master data management
- Product and Process development support

**Planning**
- Sales & Operational Planning
- Material & Manufacturing resource planning
- Capacity setting to match budget, forecast and demand
- Customer forecast management
- Production planning and scheduling

**Efficient & effective order fulfillment**
- Fulfill customer demands through the most efficient use of resources
- On Time in Full and In Specification Deliveries (DIFOTIS)
- Customer satisfaction and communication
- Production order data collection

**Inventory Management**
- Storage
- Match demand with mínimal inventory
- Optimize inventory management

**Distribution & transportation**
- Warehousing supervision (internal & external)
- Maintaining the right warehouse mix to serve customer markets
- Transport cost & efficiency optimization

**Continuous Improvement**
- CI activities and projects at Supply Chain area
- Simplification & effectiveness
- Maintain knowledge & use of the latest supply chain & logistic tools and processes
- Identify and eliminate bottlenecks and constraints

**Performance reporting**
- KPI’s: lead and lag
- Stock management and financial implication
- Ability to link operational & financial KPI’s

**Major Challenges & Complexities**
- Deal with an integrated supply chain team (design to process, supply, planning, logistic) working closely with Customer Service
- Adapt to a flexible, constantly changing demand and scenario
- Balance the production needs with the customer requirements
- Stabilize materials management flows despite space and volume constrains
- Optimize customer service priorities and make them known within the plant
- Understand, define, maintain and improve master data of a large number of articles and flows

**Qualifications/Requirements**
- **Formal Qualifications and Experience**
- A degree in Managerial Engineering or similar
- Min. 5 years of experience in Supply Chain management for a manufacturing unit
- Experience in people management
- Experience of running and managing technical projects with CI &Technical Manager
- Experience in planning in advanced manufacturing organizations
- Excellent knowledge of Excel and Access
- Strong knowledge of SAP
- Excellent written and spoken French and English
- Experience in a flexible packaging or converting company preferred
- **
Specific Skills and Abilities**
- Good knowledge of financial KPI’s
- Proactive mindset
- Proven ability of CI focus
- Teamwork oriented with strong collaborative spirit
- Ability to embrace change and lead change management programs
- Positive mindset

**AMCOR FLEXIBLES EMEA**
- With more than 55 plants in 22 countries
- **,** Amcor Flexibles Europe, Middle East and Africa (AFEMEA), a division of Amcor, is a market leader and the world's largest supplier of flexible packaging. We deliver innovative packaging solutions and provide enhanced quality products for the food, beverage, pharma, personal care, medical and industrial markets. Its award winning

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