Technical Pre-sales Engineer

Il y a 7 mois

Paris, France Planet Temps plein

**About Us**:
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it’s growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it’s not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that’s transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world’s most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet’s creating a world of connected commerce, that makes payments feel good.

We’re growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we’ve the financial capital and expertise to grow our capabilities and reach through acquisition.

**Function Overview**:
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.

**Role Overview**:
The Planet Technical Pre-Sales role is to provide technical support to the sales team. The role requires an ability to create both high and low level designs to meet both a customer’s technical and budgetary requirements, and secure profitable deals that maximize margin, always ensuring what is being sold can be delivered efficiently by the wider Operations Team.

Technical Pre-Sales will ensure that our presales activity is conducted in accordance with the agreed scope, Network standards and according to customer expectations so that we design a competitive solution we can present to the hotel in conjunction with the Cluster Sales team. You will also act as a hub in the Planet team to administer and plan presales activity together and in conjunction with the Cluster Sales team and the partner presales engineer.

**What you will do**:
Provide pre-sales technical support to colleagues requiring assistance with equipment, hardware or service configurations and functionality.
When required liaise directly with customers or prospective customers in relation to the same.
Support Cluster Sales to present the technical solution to the customer.
Assists Sales in answering RFPs when needed
Review & approve site surveys.
Take responsibility for the technical validation and sign off of solution design, configuration, interoperability and delivery cost assessment.
Build Bills of Quantity (BoQ’s) for Networking projects for inclusion in Sales offers to customers
Keep up to date with latest product developments from our chosen suppliers and within the industry in general.
Drive the technical handover of sales to the relevant project team.
Be an escalation point for project manager’s and installation engineers of previously sold projects.
Provide statistics on all Presales related tasks to Senior Director of Network Operations.

**Who you are**:
Technical skills and Networking expertise with CWNA or equivalent (CCNA Wi-Fi) certification (essential) and Education to degree level (preferred)
Minimum 3 years experience in opensource systems administration (Linux) and Network Operations.
High level of expertise with IP technology, networks, software with good Wi-Fi / IPTV expertise with high density deployments (multi vendors)
Familiarity with DevOps concepts and tools
Hospitality industry experience (preferred)
High level relationship builder with the ability to gain respect as a leader, influencer & technical go-to person for multiple teams.
Analytical, able to repackage and disseminate information for rapid problem solving
You are an excellent communicator. Proactive, structured, organised, disciplined and able to handle different tasks & issues.

**Why Planet**:
Planet is an equal opportunity employer where diversity is valued, and all employmen

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