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il y a 3 semaines
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Customer Success Manager
Il y a 4 mois
Le groupe Infopro Digital recrute un Chargé de production web (F/H) basé à Lyon dans le cadre d’un remplacement congé maternité.
**Description des missions**
Rattaché à l’équipe commerciale, votre rôle consiste à assurer une relation de qualité avec le client tout en étant son interlocuteur privilégié. Vous tâcherez de répondre au mieux à ses besoins en vous appuyant sur l’expertise des différents services de l’entreprise.
Votre capacité d’écoute et votre aisance relationnelle vous permettront d’apprécier une situation et proposer des solutions adaptées, orientées client et performance.
Vos missions principales:
- La prise en main des dossiers clients dès finalisation de la vente par les commerciaux,
- La formation des nouveaux clients aux outils de gestion des leads et le suivi de leurs performances,
- Le reporting et la présentation aux clients des indicateurs de performance de leurs campagnes et abonnements,
- Se positionner en tant qu’expert et de conseiller afin de pouvoir suggérer des optimisations aux clients et améliorer leurs performances,
- Présenter et faire la démonstration de tous nos services à nos clients afin de détecter les opportunités d’upsell.
**Votre profil**
- Issue d’une formation Bac+2 minimum, vous justifiez d’une expérience réussie en tant que Customer Manager, Chargé de relation client, ou encore Assistant commercial, idéalement sur des outils digitaux,
- Vous êtes réactif, proactif et cherchez des solutions pour atteindre la satisfaction d’un client,
- Vous faites preuve d’intérêt pour les nouvelles technologies, le digital et la communication,
Votre personnalité et votre implication seront le gage de votre réussite au sein de notre équipe: rigueur, polyvalence et excellente aisance relationnelle, réactif et résolument tourné vers la satisfaction clients, vous savez évoluer dans une équipe à taille humaine.
**En savoir plus sur nous**
Infopro Digital est le 8 ème groupe technologique français. Le groupe Infopro Digital est présent dans 18 pays où il emploie 4000 collaborateurs de 55 nationalités différentes.
Nos équipes conçoivent des contenus, des données et des technologies pour les professionnels.
Notre mission : aider les professionnels à réussir dans un monde de plus en plus complexe et digital.
Type d'emploi : CDD
Durée du contrat : 6 mois
Avantages:
- Participation au Transport
- RTT
Exigences linguistiques flexibles:
- Français non requis
Programmation:
- Travail en journée
Types de primes et de gratifications:
- 13ème Mois
Lieu du poste : Un seul lieu de travail
