Engineer Ii, Field Service

Il y a 6 mois

Courtaboeuf, France Thermo Fisher Scientific Temps plein

**Job Title: Field Service Engineer**

Reports To: Service Manager

Group/Division: CAD/BEA

Career Band: 5

Track: Professional

Location: France

**Mission**:
As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.

**Key responsibilities**:

- Represents our company in a positive, professional manner in all taking care of company's customers, both external and internal.
- Based in Spain, and time to time in other countries in EMEA. Request to travel from Monday to Friday (>50 000km per year).
- Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers (XRF/XRD/EDX) and optical emission spectrometers. Request to wear some parts until 25kg and walk through our customer factories with long distances and multiple stairs.
- Responsible for providing services at site within the agreed conditions; sets the accurate priorities.
- Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
- Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
- Help on continuous improvement through our Practical Process Improvement Business System
- Participation in training courses in Switzerland (Ecublens) and the Czech Republic (Brno)

**Experience/Qualifications/Qualities**:

- Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or training in the (chemical field with technical orientation)
- Five years of work experience in technical services
- Field service experience (technical) or strong service knowledge
- Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc. )
- Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement
- Practical experience in an equivalent position (confirmed ability in a similar position for 5 years desired).
- Excellent interpersonal communication both written and oral in French and English. German would be a plus.
- Ability to work efficiently with customers and colleagues in difficult and stressful situations.
- Good knowledge of electronics and mechanics
- Customer friendliness and a professional demeanor
- PC literacy including MS Office and Outlook.
- Ability to travel (both domestic and internationally) up to 4 nights per week at hotel.
- Valid driver's license
- Self-organized and effective

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