Field Service Engineer Immuno Diagnostic Paris Nord
Il y a 6 mois
Territoire **:93 - 94 - 95 - Nord du 77 - Sud du 02 - Est du 27.**
**Mission principale**
Pour nos clients, contribuer à la satisfaction client en assurant le fonctionnement continu des Systèmes Phadia installes dans les hôpitaux ou les laboratoires en appliquant les procedures du Système de Management de la Qualite du Support Technique Après Vente.
En parallèle, le suivi et l'encodage administratif à des fins de traçabilite devront être effectues pour chacun des appels de nos clients.
Agir dans le respect de la valeur Thermofisher 4 I (Integrite - Innovation - Implication - Intensite).
**Relations.**
Tous les services IDD dans FraBeLux pour les ventes, le marketing, le back office, le service technique, le support global.
**Line Manager.**
Technical Service Manager FraBeLux
**Activities**
- Maintenir la relation professionnelle la plus elevee avec notre client et faire remonter les problèmes si necessaire pour resoudre les tâches critiques de la manière la plus rapide possible.
- Documenter les actions effectuees et faire les rapports necessaires dans notre programme de reporting appele Service Max, assurer la maintenance de notre base de donnees Service Max et suivre les cas en cours (Statut Ouvert - Stand-By - Reporte).
- Assurer le fonctionnement à notre client pour les actions correctives - maintenance planifiee - installation selon les recommandations de notre siège social.
- Gerer son stock local de pièces detachees.
- Remise à neuf des instruments dans notre local technique à Paris.
- Hotline Backup si besoin.
- Action en FraBeLux si besoin. (Seulement aide).
- De Junior jusqu’à 12 ans d’experience.
- Etude de base technique.
- Pas peur de faire de la route
- Flexible - Polyvalent - Sociale - Soif d’apprendre.
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