Workplace Engineer

il y a 2 semaines


Paris, France Believe Temps plein

Description de l'entreprise

Believe est l'un des leaders mondiaux du marché de la musique numérique. Believe a pour mission d’accompagner les artistes et les labels locaux dans l’écosystème digital en leur offrant des solutions à chaque étape de leur carrière et développement

Ce sont plus de 1600 salariés dans 50 pays qui accompagnent artistes avec expertise, respect, équité et transparence.

Afin de soutenir notre forte croissance sur tous les continents, nous sommes constamment à l’affût de nouveaux Believers. Rejoignez-nous afin qu’ensemble, nous ayons un impact fort et plus positif sur l’industrie musicale

Ready to #setthetone with Believe?

Description du poste
**Contexte**

Believe est une entreprise en très forte croissance dont les services Digital Workplace sont en perpétuels évolutions pour s’adapter aux usages de ses utilisateurs. Le Département Digital Workplace est composé de plus de 12 personnes réunissant des ingénieurs Digital Workplace, des responsables d'équipes/gestion de projets et une équipe HelpDesk délivrant le support aux utilisateurs Believe.

**Responsabilités**

En rejoignant notre département Digital Workplace, tu seras rattaché au Head of Digital Workplace Engineering manager et tu auras la responsabilité de la conception et de la construction des différentes briques techniques de l’environnement Digital Workplace pour l’ensemble des sites Believe.

**Missions**

Tes axes de responsabilités concerneront la conception, la construction ainsi que le maintien opérationnel des briques techniques du Digital Workplace avec comme actions principales:
**1)** **Être le référent (owner) fonctionnel, technique et user expérience de la brique gestion des terminaux (PCs, MACs, Mobiles)**
- Les postes de travail et sa gestion : Windows 10, Intune, MacOS, Jamf
- Les mobiles et leur sa gestion : Android, Ios, Itune, Jamf
- Expérience de conception et implémentation de la gestion des approvisionnements et services autour des terminaux au niveau international
- Expérience de l’architecture et management des terminaux : les stores, le packaging, les déploiements, les mises à jour logicielles et sécurité, le cryptage, la conformité, le solutions de sécurité

**2)** **Être le co référent (co owner) fonctionnel, technique et user expérience du reste de la brique collaborative M365 et applicative workplace**
- La brique identité : Active Directory on prem, Azure Active Directory et le AAA
- La communication : messagerie Exchange/Outlook et solutions relatives (services SMTP, antispam, etc )
- La collaboration d’entreprise : SharePoint, Teams et la gestion des salles de réunion
- La composante téléphonie Teams (FRONTEND seulement)
- La composante sécurité
- La composante data : PowerBi (FRONTEND seulement)
- La composante power app

3)** Plus précisément**:
Sur la conception, la construction des standards (Engineering/Design)
- Architecturer, Installer, paramétrer, configurer et documenter ces différentes briques
- Définir la gouvernance (delegation model, etc )
- Effectuer des diagnostics des performances et des pannes en N1, N2 et N3, et interagir avec les éditeurs
- La gestion des assets hardware et hardware, leur approvisionnement
- Gérer et challenger le bon niveau de licensing/souscriptions des solutions Microsoft
- La mise en place et maintien des indicateurs
- Gérer la communication auprès de la communauté IT (maintenance, incidents, problèmes majeurs)
- Assurer un reporting hebdo/mensuel sur l’activité implémentation et opérationnelle
- Assurer le reporting financier mensuel du périmètre
- Gérer les relations avec les prestataires et piloter les contrats de service (Editeurs, opérateurs, Infogérants)

Sur le maintien en conditions opérationnelles (Run, support) de l’Infrastructure Digital Workplace pour ces briques/composantes
- Aider à identifier et analyser incidents et dysfonctionnements (escalade) sur le périmètre Workplace
- Assurer le support N2/N3 des équipes des équipes de support niveau 1
- Mettre en place les mesures correctives à la suite des analyses
- Définir et optimiser les procédures du support pour améliorer le service
- Valider les installations et les mises à jour
- Analyser la qualité de service rendue par l'équipe
- Gérer les déploiements en production des solutions Workplace, e.g. assurer le patching et upgrade des solutions techniques en place

**Qualifications**:
**Savoir faire**

Tu maîtrises les environnements techniques suivants:

- AD, Azure AD
- Windows 10, Intune. (Expérience SCCM est un plus)
- MacOS, Jamf
- Android, Ios, (Expérience Airwatch/workspace ou mobile iron est un plus)
- Bitlocker,
- Office 365:

- MFA
- OneDrive, Sharepoint, Teams
- Powerapps
- PowerBI
- Suite Office365
- CoreAdmin cloud management suite
- La brique sécurité (Defender, cloud app, atp, etc )
- Les couches Azure relatives à M365.
- Les matériels de salle de réunion


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