Customer Advisor
il y a 3 semaines
Django est le premier acteur citoyen du paiement en 2, 3 ou 4 fois en différé, par carte bancaire, auprès de nos commerçants partenaires.
Proposer du crédit n’est pas l’affaire de tous. Chez Django, nous pensons que chaque vente, chaque achat, chaque projet, du plus petit plaisir au plus grand rêve, mérite l’excellence et l’attention d’un expert.
Notre moteur: redonner du crédit au crédit, réconcilier le plaisir, avec l’éthique.Filiale à 100% de La Banque Postale, Django incarne les valeurs de sa maison mère.
Rattaché(e) au sein de la Direction des Opérations, le Customer Advisor assure l’optimisation des contacts clients par la vente des différents produits de la gamme.
Le Customer Advisor assure également le suivi et la fidélisation du client sur l’ensemble des produits et services. le Customer Advisor dispose d’une délégation large dans sa relation client dans le respect des règles de procédures internes et demande l’aval de sa hiérarchie pour les cas particuliers.
**Ton rôle ?**
- Gérer les contrats, les appels téléphoniques et les courriers de la clientèle
- Optimiser les contacts et contribuer au développement de la relation commerciale par la souscription de nouveaux contrats et par la détection de besoins de la clientèle
- Rechercher la connaissance complète et fiable du client pour mieux cibler la proposition faite au regard des besoins et de la capacité financière
- Consolider la relation commerciale en répondant aux demandes et interrogations de la clientèle
- Participer aux réalisations des objectifs du service
- Participer à la prévention du surendettement
- Contribuer à la sécurité des opérations en respectant les procédures internes et les règles de sécurité
- Alerter sa hiérarchie sur toutes les anomalies ou dysfonctionnements constatés ;Contribuer à une bonne connaissance de la concurrence (offres et tarifs)
**Profil : Tu as ?**
- La maîtrise de la relation client par téléphone et des techniques d’entretien téléphonique
- La maîtrise des techniques de vente par téléphone
- La maîtrise des procédures et des processus internes
- La maîtrise de l’activité du Crédit à la consommation : produits, services, réglementation
- La maîtrise de l’outil informatique lié à l’activité
**SKILLS**
- Sens du service client et Sens commercial
- Aisance au téléphone et goût des contacts
- Sens de la négociation commerciale téléphonique
- Capacité d’analyse du risque
- Capacité d’adaptation et polyvalence
- Capacités rédactionnelles
**SOFT SKILLS**
- Rapidité et rigueur d’exécution
- Esprit d’équipe
- Banque citoyenne, La Banque Postale s’engage en faveur de la diversité et de l’égalité des chances pour donner accès à tous ses métiers sans discrimination de genre, d’origine sociale ou culturelle, d’orientation sexuelle ou de handicap. Rejoignez notre Groupe et construisons ensemble La Banque Préférée des Français._
Cette offre te plaît ? Rejoins l’aventure Django et dépose ton CV
A très vite,
Type d'emploi : CDI
Salaire : 20 968,36€ à 39 795,66€ par an
Avantages:
- Horaires flexibles
- Prise en charge du transport quotidien
- Restaurant d'entreprise
- RTT
- Titre-restaurant
Programmation:
- Du lundi au vendredi
- Horaires flexibles
Types de primes et de gratifications:
- Primes
Expérience:
- Service client: 3 ans (Exigé)
Lieu du poste : En présentiel
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