Retail Performance Project Manager
il y a 4 semaines
**Position**:
**Job Title**: Retail Performance Project Manager
**Career path**:Retail Path
**Reporting line**: Hierarchical, EMEA Retail Performance Manager, Functional, WW Retail Performance Team
**Department Description**:
The EMEA Retail Performance team supports the business development by working on initiatives & projects aiming at improving both client and staff experience in store. These projects may be worldwide programs to be deployed with the support of Worldwide Retail Performance or EMEA initiatives identified and developed by the EMEA team.
More generally, the team may be solicited to bring its retail experience to any other projects of the House (IT or transversal).
The service now also plays a key role in the animation of communication inside the EMEA zone to ensure coordination & impact.
**Position**
Under the management of the EMEA Retail Performance Manager, she/he will contribute to the preparation and implementation of the Retail Performance projects and others ad hoc missions (analyses, etc.) as well as accompanying the boutique staff on embracing change.
Depending on the projects, he/she will interact with many other stakeholders, especially Operations, Merchandising, Marketing, Training, HR, Supply Chain, etc.
**Missions Description**:
- participate to plan and organize roll out/run phases
- participate to the elaboration of deployment tools, projects presentations, etc.
- participate to the animation of trainings
- Ensure the animation and the follow-up of the projects:
- Be a referent for EMEA boutiques for any questions, evolution request, feedback, etc.
- Provide regular reporting
- Help to resolve incidents if any
- Through regular exchanges & visits to boutiques, participate to identify pain points and optimization levers to be addressed through new projects and initiatives
- Participate to the animation of EMEA communication tools (newsletter, internal shared platform, etc.).
**Profile**:
Ideal profile would be 3 to 5 years-experience with at least part of it in Retail in a luxury environment
Qualifications and attributes:
- Strong understanding of Retail Operations
- Strong understanding of Customer Service
- Innovative, proactive and strategic
- Team-focused with a desire to collaborate effectively
- Organized, methodical and rigorous
Other skills:
- English-speaking is mandatory, French-speaking is ideal.
- Pack Office
Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed since its creation to its employees being able to be themselves and to be accepted in all their uniqueness within the Maison.
**Additional information**:
House of Dreams, House of Talents
“_Whatever you do — for work or pleasure — do it with passion Live with passion”*_ Christian Dior
Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make women all over the world feel more beautiful, an inspiration for his successors to this day. “Fabric is the sole vehicle of our dreams (...). Fashion, in short, comes from a dream and the dream is an escape from reality,” he wrote in his book Je suis couturier**. Over the course of his collections, Monsieur Dior became the master of his muses’ happiness.
Rich in exceptional heritage, with a community of more than 7 000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever. With a presence in more than 40 countries, we transmit our savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a Joyful, Sincere & Generous environment where we blossom & deliver Excellence with determination, courage & Optimism.
- _The Little Dictionary of Fashion_
- ** Published in English as Talking About Fashion_
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