Get - Service Delivery Manager (M/F)

Il y a 7 mois

Courbevoie, France ENGIE Information et Technologies S.A. Temps plein

Identifiant de la demande: 17543- Lieu de travail: COURBEVOIE, FR, 92400**_Come join one of the most ambitious Transformation Program of Engie_**
- ENGIE's strategy to drive the energy transition and to industrialize the company, making it simpler,_
- faster, and more integrated, is set. _**_GET, Global Enterprise Transformation_**_, is the Program decided by ENGIE to accelerate and standardize the ERP system as well as the effectiveness of processes, embarking the Company on a centrally steered and business-led transformation focused on making ENGIE an integrated industrial company._
- Therefore, GET Program is among the top 5 ENGIE priorities with genuine ExCom sponsorship._
- Be part of the Change and come build the Future at one of the most ambitious Transformation Program of the moment._

With a view to harmonization, ENGIE has embarked on a major program to transform its processes and IT tools. This project, which extends over several years, concerns all the entities of the group and requires a sustained support.

To implement this support, we are looking to recruit a:
**GET - Service Delivery Manager (M/F)**

**_The head office is based in Courbevoie (La Défense), with 3 days teleworking per week possible. But we are also looking for international profiles (Full remote)_**

The GET program aims to deliver the future business and IT core model with a central “one ERP / One ARIBA / One MDG” platform. The functional context of the program covers a set of functional areas including accounting, controlling and procurement as main areas, recently extended to Business modules.

The GET program offers a unique opportunity to onboard on one of the most ambitious and strategic Enterprise transformation programs with a very high IT footprint with S/4 & SAP ARIBA as central IT components. Innovation is at the heart of GET Program with an ambition to implement a best in class processes & solution.

The **Service Delivery Manager** is proposed to reinforce GET IT Team, and within the GET IT OPERATIONS Team, be **accountable for all** **RUN activities.**

This role will be N-2 to GET IT Lead and directly reporting to the GET IT Operations Lead.

**Responsibilities**:

- **Accountable** for all **RUN activities** of GET Applications (S4, MDG, ARIBA, SAC,), including evolutive maintenance (Note : the **RUN is delivered by GBS IT**, who is **responsible** of all the operational activities)
- Define & control RUN SLA (from GBS IT)
- Lead RUN Steering Committee
- Define RUN budget & charging model, challenge & control costs
- With GBS IT, ensure & monitor SLA with external partners
- Ensure industrialization & automation, especially thanks to innovation (DevOps, Agile, AI,)
- Monitor users satisfaction & define associated action plan
- Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead
- Manage the contracts of service providers, in interaction with the Vendor Management Office
- Drive special RUN projects (retrofits, upgrades, business reorganizations,)
- Secure transition to RUN for each roll out
- Accountable for Release Management (schedule releases, environment usage, release lifecycle,)

**Position requirements**
- Ability to lead in **matrixial organizations**:

- **Fluent English** (oral/written)
- Leadership, experience in transverse management and large team cross coordination
- Experience of **working in project management mode**:

- Rigorous, able to find the right balance between industrialization & day-to-day requirements
- The ability to work independently and as part of a multi-disciplinary team is essential
- **Team spirit**- Unité commerciale: GBS- Division: GBS BS - IT- Entité légale: ENGIE Information et Technologies S.A.- Type de contrat: CDI- Type d'emploi: Temps Plein- Expérience professionnelle: Qualifié ( >3 expérience

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