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Team Leader IT
Il y a 4 mois
Rattaché(e) au Responsable du centre de services, ta maîtrise du support orienté bureautique et le management d’équipe vont te permettre de prendre en charge une équipe de techniciens dans un contexte multi-clients pour cela ton quotidien sera de:
- Manager et superviser une équipe de 5 à 10 personnes (gestion planning, suivi hebdomadaire, reporting au N+1),
- Réaliser des pickings et des scorecards afin d’assurer la montée en compétence de ton équipe
- Animer les réunions d’équipe,
- Gérer les statistiques quotidiennes & mensuelles,
- Gérer et mettre en place les procédures et suivre leur évolution,
- Gérer le backlog en fonction des priorités et des délais de résolution, dans le respect des engagements contractuels,
- Être force de proposition sur les améliorations,
- Participer au comités opérationnels et/ou comités de pilotage client,
- Contribuer à la formation permanente de l’équipe, au partage de connaissance et à l’intégration de nouveaux arrivants,
- Réaliser les EA des collaborateurs,
- Prendre les appels et résoudre les incidents d’utilisateurs en cas de débordement sur du support orienté **poste de travail, bureautique, applicatifs métiers**,
- Participer au recrutement l’équipe.
Vous avez une **expérience** avérée dans le management d’équipe et dans l’arbitrage des priorités
Vous avez des **connaissances orientées bureautique idéalement en contexte multi-clients**
Type d'emploi : Temps plein, CDI
Statut : Cadre
Salaire : 27 000,00€ à 32 000,00€ par an
Avantages:
- Épargne salariale
- RTT
- Travail à domicile occasionnel
Programmation:
- Travail en journée
Lieu du poste : En présentiel