Manager, Ticketing

il y a 2 semaines

Paris, France On Location Temps plein

Who We Are:
On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Role and What You’ll Do:
Manager, Ticketing & Database is responsible for all systems & database management process for On Location’s commercial guests linked to ticketing aspect. This includes communication with internal program teams and ticketing teams, verification of all data, as well as providing periodic status reports to a variety of function areas.
- Build excellent working relationships with the client project teams, individual business units and corporate departments globally.
- Gain a thorough understanding of the hospitality package allocations and the data required.
- Work with the relevant internal teams to configure, implement, and manage every aspect of On Location’s guest systems for all type of clients.
- Manage guest data within On Location’s system to ensure all data is accurate and current.
- Develop processes and procedures and liaise with the Database team and ticketing team to ensure all reports/information communicated as necessary.
- Prepare familiarization training so that both self and team are fully conversant with all aspects of the ticketing topics including seat assignment, ticket distribution, ticketing operations.
- Support the team in building strong data monitoring tools to manage and keep track of changes.
- Provide the relevant reports to On Location operational departments.
- Adhere to General Data Protection Regulation (GDPR) and other event location Data Regulations.
- This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice._

You'll Have These:

- Excellent computer skills with high proficiency in the Microsoft Office suite
- High level of accuracy and attention to detail
- Minimum 3-5 years of experience managing ticketing/hospitality programs for large-scale global events.
- Experience with databases and ticketing systems
- Strong organisational and time management skills, with the ability to multitask and manage concurrent priorities.
- Strong customer service ethic
- Fluent in French & English
- Excellent verbal and written communication skills (French & English)

We’d Love If You Also Have These:

- Proactive in identifying areas where support can be provided in order to meet deadlines.
- Flexible, enthusiastic, confident, outgoing

Travel:

- Travel to operational offices when required.

Working Conditions:

- Based in Paris France

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.

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