Senior Project Manager
il y a 3 semaines
Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8
We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.
Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the
**Docebo Heart**. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \uD83D\uDC99
Are you ready to be a part of the learning revolution? \uD83D\uDE80
**About This Opportunity**:
As a Project Manager, you will be working with large, enterprise accounts responsible for ensuring successful completion of services delivery. You will be overseeing the implementation and onboarding of Docebo products to new and existing customers, coordinating the activities of other Professional Services team members, communicating customer deliverables to the client team, managing risks/issues and presenting status updates to customer and Docebo project stakeholders.
Reports to: Director, Functional Services - EMEA
**Responsibilities \uD83D\uDCBB**:
- Own the project level relationship between Docebo and the customer
- Identify key stakeholders and define project escalation paths;
- Define project scope, goals, and deliverables according to the scoped customer agreement and decision made in the discovery phase
- Work with key stakeholders to develop & maintain a detailed project plan encompassing all project areas
- Monitor and report on progress of the project to key stakeholders
- Present reports defining project progress, problems, solutions and KPIs
- Define communication plan for each project
- Work closely with the Product and Development team to monitor and report on development progress for work related to your projects
- Monitor and report on enablement activities for customers to make sure their team is able to continue to grow their use of Docebo products after onboarding is complete
- Monitor project resource levels and escalate resource needs when required
- Communicate blocking issues to internal and external audiences in a timely manner
- Lead both internal and customer project meetings;
- Organize and lead alignment meetings with the project teams and the stakeholders to monitor the status of the schedule and the management of any critical issues that may require escalation actions
**Requirements**:
- 5+ years proven experience managing the implementation and deployment of software projects to external clients
- ** Fluency in French, oral and written required**:
- Fluency in English both written and spoken
- Deep knowledge of project management methodologies
- Experience implementing and managing PM tools & processes within an organization to increase consistent execution of project by the project management team
- Excellent ability to communicate, manage, and prioritize risk and risk responses.
- Flexibility to travel 15% of the time;
- Ability to communicate complex technical concepts to a variety of audiences
- Experience working with JIRA
- Strong relationship/account management skills;
- Experience in startup or early stage SaaS companies a plus;
- Experience in either the LMS or HCM field a plus
LI-Hybrid
**Benefits & Perks** \uD83D\uDE0D
- Inclusive and flexible work environment
- Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
- Employee Share Purchase Plan
- Career progression/internal mobility opportunities
- Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
**About Docebo** \uD83D\uDC99
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do
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