L2 Network Senior Specialist

Il y a 5 mois

Paris, France AccorCorpo Temps plein

**Company Description**
Accor Tech & Digital is the power engine of Accor technology, digital business and transformation.
Our 2,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels
and staff across 110 countries and to shape the future of hospitality.
**Accor Tech & Digital, jobs in the tech field where intelligence is above all human **
**Job Description** Accor Tech** is a leading hospitality technology operating across the world: our global
OneTechTeam works to simplify and accelerate the global tech ecosystem that powers Accor.

Our 1,200 talents, passionate about innovation and problem-solving, support our 5,500 hotels and offices in 110 countries to deliver an exceptional experience to our 100 million customers.

They also dedicate themselves to shaping the future of our rapidly evolving and highly competitive industry, while building a sustainable future.

Join our truly diverse and creative team that tackles technical challenges every day.

**With us, dare to impact the world**

**Here is where your greatest challenge awaits you**:
L2 Network Senior Specialist plays a critical role in ensuring the smooth operation of an organization's network and server infrastructure. They are responsible for providing technical support, maintaining security, managing a team, and continuously improving the infrastructure to meet the needs of the organization..

**Your mission**:
2.**Project management**: The L2 Network Senior Specialist may be responsible for managing projects related to their area of expertise, including planning, execution, and monitoring of project activities.

3.**Mentoring and coaching**:The L2 Network Senior Specialist may be responsible for mentoring and coaching junior team members, sharing their technical knowledge and providing guidance and support.

4.**Troubleshooting**:The L2 Network Senior Specialist is responsible for troubleshooting complex technical issues that cannot be resolved by junior team members.

5.**Continuous improvement**:The L2 Network Senior Specialist is responsible for identifying opportunities for process improvements and implementing changes to increase efficiency and effectiveness.

6.**Documentation**:The L2 Network Senior Specialist is responsible for documenting technical processes and procedures, ensuring that knowledge is captured and shared across the organization.

7.**Collaboration**:The L2 Network Senior Specialist with other IT teams and stakeholders across the organization to ensure that technical solutions meet business requirements and are aligned with organizational goals.

8.**Training and development**:The L2 Network Senior Specialist may be responsible for organizing and delivering training sessions to junior team members or end-users to improve their technical knowledge and skills.

9.**Escalation**:L2 Network Senior Specialist is responsible for documenting the troubleshooting steps and escalate to L3 or L4 depends on the support process.
**Qualifications** About you**:

- Minimum 6 years of experience
- Experience in the hotel industry
- Process Management based on the ITIL framework
- Certifications in IT field particular area
- Experience in critical troubleshooting especially the particular job area

**Soft skills**:

- Fluent in English and in French
- Customer service
- Excellent language skill
- Understanding of ITIL framework
- Ability to effectively communicate with end users and other team members at varying levels
- Leadership

**Additional Information** Accor dares to impact**:

- **the world**:

- We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
- On the tech side, we are committed to reducing the impact of digital technology across all our projects.
- **your career**:

- We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.
- Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.
- We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities.
- **Specifically, at Accor Tech**:

- Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications.
- **and also**:

- Remote work,
- Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
- ALL Heartists Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
- Heartist for Good Program: Commit to supporting an association of your choice from those avai

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