Customer Success Manager Benelux
il y a 2 semaines
**Partoo, who are we ?**:
Partoo is a B2B SaaS startup whose mission is to help local establishments attract and retain more customers through the internet. Concretely, our solution improves natural referencing, e-reputation and web-to-store conversion. We target large companies such as Europcar, Carrefour, ING, KFC & Toyota as well as independent traders.
Our team is currently made up of 400 employees (vs. 70 two years ago) of 28 different nationalities: from our offices in Paris and Barcelona, we support 200,000 establishments in more than 150 countries. We generate nearly €15M in annual revenues, growing by more than 80% each year and we expect to exceed €100M within 4 years.
Our plan for 2025 is to support more than a million merchants in their digitalisation. This plan is based on the development of new products, strong international expansion and the growth of promising markets, such as that of independent traders.
Finally, we put the development of our employees at the heart of our corporate mission by relying on our 6 values of fun, empathy, curiosity, impact, high standards and simplicity.
We also obtained the “Happy at Work” and “Happy Client” labels this year
**Context**:
Partoo is opening new markets and acquiring more and more customers in the BENELUX area. We are looking for a highly motivated CSM, Dutch native and fluent in English to help us build an amazing customer support in the area.
**Missions**:
Ensure the satisfaction of our customers
- Support our key account customers in implementing Partoo's solutions (set-up/onboarding).
- Be the key contact for the development of our customers
- Increase the use of the products by the customers
- Demonstrate, through studies, the value and impact of Partoo on their indexing (nurturing)
- Be responsible for the support of our customers
- Integrate information about their establishments into our system.
- Ensure the proper distribution of information to our partner sites with the collaboration of our product team.
- Manage customer requests via a powerful ticketing tool (Intercom)
- Work with the International teams of Google Business Profile
In short, make our customers happy. Their satisfaction is at the heart of our concerns
To be a revenue generator
- Retain customers by ensuring their renewal
- Increase the value of the customer portfolio through additional sales
Participate in the improvement of products and processes
- Report bugs and feedback to the product and R&D teams
- Collaborate with developers to achieve 100% automation.
- Continuously improve processes to gain collective efficiency.
**Some members of your team**:
Louis : Currently the best salesman in the team, Louis knows how to convince his customers of what is good for them He describes himself as a great enthusiast of oenology and aeronautics ️. He also loves rugby and films.
Pia**: Having worked for BPI and a SAAS start-up in the tourism sector, Pia brings her experience and good humour to the whole team A big foodie, Pia revels in front of Top Chef and likes to make us discover nice restaurants and good wines.
**Caroline** **:Originally from Toulouse, Caroline brings the sun of the South to Partoo (and to Paris) and her friendliness to the delight of her customers Her mission? To ensure full customer satisfaction. Otherwise, she loves museums and art, travelling, and baking
[Et bien d'autres à découvrir]
**Ton manager **:Florian***
The first to join the team, Florian transformed his internship into a permanent contract thanks to his involvement. Meticulous and dedicated, he always delivers more for his clients, for their greatest happiness. Sport is his number 1 passion (football, tennis, handball...)
***Required profile**:
- English-native and Dutch-fluent
- You have good knowledge of Excel & Powerpoint.
- You have at least 2 years of experience as Customer Success, Account Manager or Consulting.
- You have demonstrated skills to convince C-Levels of organization and be an actor of change management.
- You represent our 6 key values
Soft skills : Rigorous, Leadership, team spirit, analytics skills, Dynamic, Excellent communication skills (written and verbal), diplomat.
**Recruitment process**:
- An interview with Marie-Alicia, Talent Acquisition Specialist (30 min)
- Case Study
- An interview with Caroline, Team Leader Customer Success Europe (1 heure)
- An interview with Florian, Head of Customer Success France, Northern, Central & Eastern Europe (45 min)
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