Is Service Manager for Finance

il y a 3 semaines

Craponne, France bioMérieux Temps plein

**IS Service Manager for Finance - F/M/NB**:
Location: CRAPONNE, France
Position Type: Unfixed Term
Job Function: Information Technology

bioMérieux S.A.

IS Service Manager for Finance - F/M/NB

**What will be your responsibilities at bioMérieux?**
- Design the service and ensure it is formalized, communicated and known, define business SLA and manage their evolution, promote usage of service to end-users and maximize usage of service features.
- Ensure accuracy of published service catalog and referential (Application database update, ticketing tool workflow updated,..)
- Implement the service : Follow carefully what the partners deliver; Coordinate high severity incidents resolution; Lead problems resolution; Review Root Cause Analysis (RCA) when needed
- Drive the continuous improvement plan on existing services including cost, enhancement follow-up and service performance;
- Monitor service performance : Measure and provide reporting and metrics on performance of the service (SLA & OLA) and confirm quality of service provided;
- Ensure business satisfaction while managing their enhancements requests: analyze and prioritize them with the business, ask for quotations (to our partners or editors)
- Guide, motivate and drive collaborators and partners to deliver support activities to reach defined objectives
- Contribute to the definition of the Run organization taking into account scope changes and initiate the release management strategy

**Who are you ?**
- Graduate degree or equivalent in computer science/technology and/or engineering school
- At least 5 years of experience in similar role, within a consultancy company or international group
- ITIL process knowledge and experience in ticketing tool management (Service Now is an extra)
- Data analytics skills in creating dashboard and analyzing data
- Finance process knowledge - on SAP as an extra
- Experience in world wide support models with indirect team management & industrialized managed service model with offshore partners
- Used to active listening, with a real sense of communication up and down within the organization
- You are autonomous and know how to work with the team on priorities
- You are curious and have a customer oriented vision to share
- You are rigorous, structured and know how to work in a multi-task context with adaptability
- You work in English, with a real team spirit mindset, with colleagues based in other countries (US, ASPAC)

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