Data & Analytics Customer Success Manager

il y a 2 semaines


Paris, France Beamy Temps plein

**As Beamy grows, the CS team needs to be strengthened **and we are looking for experienced and talented
** Customer Success Manager - Solution Expert **who want to build the future of SaaS management, while developing their own skills and expertise.

The integration of Beamy with our customers goes through a phase called
**Discovery**. This is the key phase for the successful use of Beamy.
**The CSM is an essential link in the success of our customer projects **between the Sales team and the Product team.

**Our clients are large accounts** in industry, retail and banking/insurance. The people we work with are various, including operational people and
**C-levels** from the following personas : CIO, Purchasing, DPO, CISO, etc.

**YOUR MISSIONS**:
**Project Management (60%)**

> Partner with customers to establish clear business goals, timelines, priorities and metrics of success

> Organise project monitoring and efficient reporting to satisfy our clients and deliver value (project committees, schedule monitoring, deliverables monitoring)

> Onboard our clients on Beamy : integration, set up, training and regular follow up

> Frame and plan the customer roadmap and get the data concerning the client's saas

**Analysis & Optimisation (30%)**

> Digging into the data at your disposal to highlight relevant lessons for our customers about their SaaS Stack

> Collaborate with stakeholders (Ops, Sales and Product team) to ensure great results and quality data to our customers

**Side project (10%)**

> Contribute to improving onboarding efficiency by creating tools to help scale onboarding efforts

> Acquire and maintain a thorough and technical knowledge of our product and tools

**Objectives at 3/6/9 months**:
3 months : be able to manage at least one Beamy project independently and know the different areas of expertise and issues

6 months : master project management

9 months : master project management and analysis/optimisation

**WHAT WE OFFER**:

- **A package around 45K€ + stock options **\uD83D\uDCB0(Our salary grid focuses on two variables : your level of impact in the organisation and your job expertise observed during our interviews)
- Brand-new office in the heart of Paris, at Opera, (9th district)
- A key role within our organisation with the opportunity to be a decisive player in transitioning Beamy from startup to scaleup,
- Full ownership and strong autonomy, free of micro-management,
- The best health mutual and lunch vouchers available (Alan & Swile),
- A united and highly dedicated team who's not faint-hearted,

**ABOUT YOU**:
**If you have lead complex projects with stackholders part of IT departments**, there is no doubt that you will thrive in this central position for our activity and its deployment. It will be easier for you to succeed the missions if:

- You have at least 3 years of experience, **working with large Enterprise customers as Project Manager or Consultant**:

- You are the king/queen of data, **Excel has no secret for you** and you have **excellent analytical skills** to use the data and transform it in benefits for the client
- You want to work in a high growth environment that is constantly evolving
- You give a lot of importance to team bonding and **team spirit**:

- You speak both **French and English fluently**

**Application & Hiring process**:
**Our hiring process for this role**:

- A 30min Introduction call with Leslye - Senior Talent Acquisition Specialist to make sure our expectations are aligned.
- A 30min video call with Louis - Lead CS to deep dive into the role and to check that your skillset and mindset fit for the job.
- A Case study
- 1h of Who Interview with the HR team, to make sure we're a great fit in terms of culture
- On-site session to get a feel of the work atmosphere during a lunch + reference check


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