Mediation Advisor

The right career for all

Created in 2006, leboncoin.fr is an exchange platform that simplifies access to consumption, favors local relations and makes digital a tool at the service of all. leboncoin is positioned as a digital, economic, societal, innovative player, always with the same objective: to facilitate all day-to-day exchanges for all of our users. We give a second life to thousands of goods. Behind this apparent simplicity, there is a fast-growing company with 1,400 employees, where it is good to work, a company that cultivates a responsible and collective HR approach. We are also the 1st site for sales between individuals in France and the 5th most consulted site in France.

What you’ll do & Who you are
- Provides new, existing and potential customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
- Resolves customer inquiries and complaints fairly and effectively.
- Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
- Recommends and implements programs to support customer needs.
- Works closely with sales service, technical support, finance, project management, product & tech, complaints departments with the intent of ensuring that customer expectations are met and that customer centric activities are appropriately supported by key personnel both internally and in the customer.
- Inputs and manages commercial orders and requests in the system (clients registrations and cancellations and product terms and conditions modifications)
Benefits
Life at Adevinta comes with its perks Our Adevintans enjoy the following benefits:

- An attractive Base Salary
- Work From Anywhere: Enjoy up to 20 days a year of working from anywhere Maybe not from the moon well why not just make sure you have internet connection
- A 24/7 Employee Assistance Program for you and your family, because we care ❤️
- Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow
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Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.