Senior Customer Service Manager
il y a 2 semaines
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world._
**The job**:
The Senior Manager, Customer Service for France, Italy & Switzerland is responsible for creating an outstanding customer service experience, driving a core, common and consistent approach across Europe as you provide input to and implement the European Customer Service Strategy. In this role you will provide leadership, day to day operational excellence and employee engagement to ensure that the team realizes its full potential and delivers standards of excellence to the business. You will build the culture that facilitates personal and professional development whilst working with peers and key cross-functional partners to continuously improve processes and to deliver a flawless experience across Customer Service.
This role is office-based at our Illkirch, France site, currently with the option to work from home up to 2 days per week. A limited amount of travel may be required (up to 10% per annum max) to attend team and business meetings across Europe. This may include occasional overnight stays.
**_ Our Organisation:_**
- The Research and Safety Market Division (RSD) is a division of Thermo Fisher Scientific, branded as Fisher Scientific, which markets and sells a vast portfolio of laboratory products and services. RSD’s portfolio represents the product lines of thousands of suppliers/manufacturers in the laboratory space, both internal and external to Thermo Fisher and includes Pharmaceutical, Biotech, Academic, Industrial and Government institutions that maintain scientific laboratories and engage in scientific research activities._
**What will you do?**
- Create, lead and develop an extraordinary customer service team (5 Customer Service Supervisors & approx. 70 Customer Service Representatives) that aligns to our values
- Attract, hire and develop exceptional, diverse talent empowered to excel in the Thermo Fisher Scientific culture. Perform annual and mid-year PMDs
- Develop a culture of openness and honesty by providing open, timely and useful feedback to recognize and enable exceptional performance
- Drive Key Customer care metrics in line with targets and monitor departmental effectiveness to continuously improve customer experience delivery. Use the PPI (Practical Process Improvement) methodology to remove barriers to success
- Ensure that all staff handle transactions in accordance with defined procedures and standards
- Dedicated to meeting and exceeding the expectations and requirements of our customers - take ownership for the Customer Service CAS score within your region
- Assume responsibility to drive, support and implement key customer service projects.
- Partner with Resource Management to evaluate and handle data/metrics/reports and drive remediation/performance improvement opportunities.
- As a member of the Site Leadership Team of the Illkirch site, you will actively contribute to the site initiatives
**Who we are looking for**:
- 5+ years’ of Customer Service leadership experience in a multi-channel customer service environment
- Proven success in leading a large team of employees including change management, coaching and development
- Ability to speak and write in French and English fluently
- Strong and self-motivated leader with open and clear communication
- Excellent social skills with the ability to network effectively within a multi-stakeholder business
- Practised in resource management and planning with strong commercial savvy
- Experience of process development and improvement
- Strong results orientation with the passion and focus to lead an impactful team
- Adaptable and prepared to question the status quo, combined with strong problem-solving ability
**What’s in it for you**:
- Excellent career progression opportunities with a large and growing global employer
- Competitive salary, plus annual incentive bonus
- Benefits package includes: annual bonus scheme; 5 weeks’ paid annual leave (plus public holidays); company funding towards healthcare; pension scheme; lunch allowance
**About us**:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to w
-
Sr Manager, Customer Service
il y a 3 jours
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Senior Customer Service Manager - France / Italy / Switzerland** **Customer Channels Group (CCG) - Research & Safety Division (RSD)** **France, Illkirch** **About us**: **Division Specific Information**: The Research and Safety Market Division (RSD) is a division of Thermo Fisher Scientific, branded as Fisher Scientific, which markets and sells a vast...
-
Senior Customer Service Manager
il y a 2 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps pleinWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the...
-
Export Customer Service Manager
il y a 2 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps pleinWhen you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people...
-
Sr Manager, Customer Service
il y a 18 heures
Illkirch, France Thermo Fisher Scientific Temps pleinThe Senior Manager Customer Service for France, Italy & Switzerland is responsible for creating an outstanding customer service experience, driving a core, common and consistent approach across Europe as you provide input to and implement the European Customer Service Strategy. In this role you will provide leadership, day to day operational excellence...
-
Purchasing Lead
il y a 3 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Purchasing Lead, Customer Channel Group** **Location: Illkirch France OR Loughborough, UK** **Position Summary**: The purchasing Lead has overall responsibility for ensuring supply execution through the supply chain network, by proactive collaboration with suppliers and developing effective and consistent purchasing processes within the designated...
-
Senior Manager, Distribution
il y a 2 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps pleinUnder the direction of the Director of Distribution, lead the operation of the distribution centre in Illkirch, France. Responsible for overall warehouse expense control and all objectives, including training, motivation of personnel and personnel development programmes. Full P&L accountability. Multi-attribute distribution - Cold Chain, Dangerous Goods,...
-
Category Manager
il y a 3 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Exciting opportunity to join a progressive and diverse team with excellent benefits!** - The Category Manager will develop portfolio, category, and supplier strategies for a select group of suppliers and products within a portfolio for Europe. - They will work to ensure the portfolio strategy is implemented by the key internal partners, including Product...
-
Category Manager
il y a 3 jours
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Exciting opportunity to join a progressive and diverse team with excellent benefits!** - The Category Manager will develop portfolio, category, and supplier strategies for a select group of suppliers and products within a portfolio for Europe. - They will work to ensure the portfolio strategy is implemented by the key internal partners, including Product...
-
Category Manager
il y a 1 semaine
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Position Summary**: The Life Science Category Manager will develop category, and supplier strategies for a select group of suppliers within a European Life Science portfolio. They will work alongside the European team to ensure the successful implementation of the portfolio strategy by key internal collaborators. They will also engage with relevant...
-
Category Manager
il y a 4 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Job Title**: Category Manager**: **Exciting opportunity to join a progressive and diverse team with excellent benefits!** The Category Manager will develop portfolio, category, and supplier strategies for a select group of suppliers and products within a portfolio for Europe. They will work to ensure the portfolio strategy is implemented by the key...
-
Senior Support Analyst
il y a 3 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein- - COVID-19 Vaccination Update for U.S. & Canada Colleagues All U.S. colleagues are required to disclose their COVID-19 vaccination status. New hires will be asked to disclose their vaccination status upon the first day of employment. - U.S. new hires (including those in Field Sales, Field Services and Customer Support - Technical Applications) may be...
-
Key Account Manager Pharma
il y a 1 semaine
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps pleinAbout Thermo Fisher Scientific Our RSD (Research and Safety Market Division) is looking for a Key Account Manager Pharma Location : Europe **Position Summary**: The Key Account Manager Pharma will primarily be responsible for strategizing, coordinating, and executing a range of business development tasks and initiatives related to medium to large sized...
-
Category manager
il y a 2 semaines
Illkirch-Graffenstaden, Grand Est, France ThermoFisher Scientific Temps pleinJob DescriptionExciting opportunity to join a progressive and diverse team with excellent benefits The Category Manager will develop portfolio, category, and supplier strategies for a select group of suppliers and products within a portfolio for Europe. They will work to ensure the portfolio strategy is implemented by the key internal partners, including...
-
Category manager
il y a 4 semaines
Illkirch-Graffenstaden, Grand Est, France ThermoFisher Scientific Temps pleinJob DescriptionExciting opportunity to join a progressive and diverse team with excellent benefits The Category Manager will develop portfolio, category, and supplier strategies for a select group of suppliers and products within a portfolio for Europe. They will work to ensure the portfolio strategy is implemented by the key internal partners, including...
-
Senior Manager Warehouse, Illkirch
il y a 2 semaines
Illkirch-Graffenstaden, Grand Est, France Thermo Fisher Scientific Temps pleinJob DescriptionUnder the direction of the Director of Distribution, lead the operation of the distribution centre in Illkirch, France. Responsible for overall warehouse expense control and all objectives, including training, motivation of personnel and personnel development programmes. Full P&L accountability. Multi-attribute distribution – Cold Chain,...
-
Senior Manager Warehouse, Illkirch
il y a 4 semaines
Illkirch-Graffenstaden, Grand Est, France Thermo Fisher Scientific Temps pleinJob DescriptionUnder the direction of the Director of Distribution, lead the operation of the distribution centre in Illkirch, France. Responsible for overall warehouse expense control and all objectives, including training, motivation of personnel and personnel development programmes. Full P&L accountability. Multi-attribute distribution – Cold Chain,...
-
Logistics Senior Manager, Illkirch
il y a 4 semaines
Illkirch-Graffenstaden, Grand Est, France ThermoFisher Scientific Temps pleinJob DescriptionUnder the direction of the Director of Distribution, lead the operation of the distribution centre in Illkirch, France. Responsible for overall warehouse expense control and all objectives, including training, motivation of personnel and personnel development programmes. Full P&L accountability. Multi-attribute distribution – Cold Chain,...
-
Logistics Senior Manager, Illkirch
il y a 2 semaines
Illkirch-Graffenstaden, Grand Est, France ThermoFisher Scientific Temps pleinJob DescriptionUnder the direction of the Director of Distribution, lead the operation of the distribution centre in Illkirch, France. Responsible for overall warehouse expense control and all objectives, including training, motivation of personnel and personnel development programmes. Full P&L accountability. Multi-attribute distribution – Cold Chain,...
-
Responsable de Secteur
il y a 1 semaine
Illkirch-Graffenstaden, France Senior Compagnie Temps pleinLe **Groupe Zephyr**, acteur familial engagé au service du bien vivre et du bien vieillir, accompagne les familles et nos aînés depuis près de 15 ans afin de leur offrir des prestations de qualité centrées sur l’humain. Venez rejoindre les enseignes dynamiques Senior Compagnie, spécialiste de l’accompagnement à domicile des personnes âgées et...
-
Senior Support Analyst
il y a 4 semaines
Illkirch-Graffenstaden, France Thermo Fisher Scientific Temps plein**Job Title**:Senior Support Analyst**: **Reports To**:European IT Support Manager L2** **Group/Division: RSD/CCG** Career Band: BAND 6 Job Track: Professional Position Location: European Number of Direct Reports: 0 Number of InDirect Reports: 0 Day/Shift (if applicable): N/A **Position Summary** **Roles and Responsibilities** - Handle and lead all...
