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Sr Manager, Customer Service
il y a 6 jours
The Senior Manager Customer Service for France, Italy & Switzerland is responsible for creating an outstanding customer service experience, driving a core, common and consistent approach across Europe as you provide input to and implement the European Customer Service Strategy. In this role you will provide leadership, day to day operational excellence and employee engagement to ensure that the team realizes its full potential and delivers standards of excellence to the business. You will build the culture that facilitates personal and professional development whilst working with peers and key cross-functional partners to continuously improve processes and to deliver a flawless experience across Customer Service.
What will you do?:
Create, lead and develop an extraordinary customer service team (4 Customer Service Supervisors & approx. 65 Customer Service Representatives) that aligns to our values Attract, hire and develop exceptional, diverse talent empowered to excel in the Thermo Fisher Scientific culture. Perform annual and mid-year PMDs. Develop a culture of openness and honesty by providing open, timely and useful feedback to recognize and enable exceptional performance.-
Sr Manager, Customer Service
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