Customer Service Specialist

Il y a 2 mois

Paris, France Virtuo Temps plein

Since 2016, Virtuo is your car, but in your pocket (not parked on city streets). From Paris to many other European capitals, we’re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet. Our vision is a future with no personal cars.

*
Key Facts*
\uD83D\uDCF2 +2,500,000 downloads \uD83D\uDC64 +150,000 users \uD83D\uDE99 +5,000 cars \uD83D\uDCAA +180 Virtuosos
\uD83D\uDCB0 Fundraising in 2021: €110M
\uD83C\uDFC6 Rewards: Best apps on the app store 2016&18, BPI France, and 2021 FrenchTech Top 120.
\uD83D\uDCCD We are in France, the U.K, Spain, Italy, Germany and Portugal.

*
The Opportunity*
We are looking for a dynamic Claims & Damage Specialist to deliver the best experience to our customers even when things go sideways.

\uD83C\uDFAF **Your missions**:
The main mission of a Claims & Damage Specialist is to make our customers happy, as quickly and awesomely as possible. Our success is measured by reactivity, clarity, and one-shot problem-solving.
In order to support Virtuo’s users during unexpected experiences (damage invoice claims, car issues, anomalies, etc.) your missions include:
**Damage Claims (main mission)**
- Respond to the various exchanges between Virtuo and the customer, on behalf of the damage team,
- Review damage disputes and take decisions on whether to invoice customers,
- Respond proactively to different requests from various departments,
- Review current processes and help improve them by analyzing information about customers’ complaints. Collaborate with the other teams on the implementation of new processes.

**Assistance supervision**
- Take note of ongoing/new assistance cases when a car is damaged/has broken down (Slack/Jira),
- Update the follow-up of assistance cases (Notion/Jira),
- Ensure the case follow-up with operations and customer care teams,
- Provide your expertise on the situation to find the best course of action.

**Tickets management**
- Answer promptly to requests from your team or other departments (Jira),
- Ask the right person for the missing information/documents,
- Keep both the teams and customers informed.

**Troubleshoot missteps**
- Help our customers obtain compensation,
- Provide documents when incorrect/missing,
- Offer commercial gestures when necessary.

*
**What's cool about this job**:
Consolidation and fast growth of a customer risk team: we aim to satisfy our customers but above all limit risks and ensure their safety.
You will join a close-knit team of 4, with a good/fun working atmosphere, who love to collaborate #togetherness
Develop deep analytical, autonomy, and decision-making skills.
New challenges: we are open-minded and there is always room for new ideas. Your decisions and initiatives will have a direct impact
In this position, you will be able to build and improve continuously our process.

*
- You have **relevant experience** in a customer support position.
- You love **helping** others and offering solutions.
- You are **rigorous, autonomous, and resourceful**: follow processes in place and challenge them.
- You have an **analytical mindset** and a sixth sense for problems.
- You enjoy going through complex situations (**good stress control**) and taking decisions (**strong conflict resolution skills**).
- You **speak and write impeccably** in French and English (another Virtuo language is a plus).
- You are comfortable with new technologies and adapt easily to new software programs/tools.

\uD83D\uDE80 It’s always a plus:
**Multitasking**: easily dealing with different tasks at the same time.
**Having a positive mindset**: always finding solutions to problems, empathic and patient.
**Technical experience**: data analysis (team statistics).

*
\uD83D\uDD0D Recruitment process:*
Discovery interview with People team
Meet your manager
Technical test with Customer Risk Lead
Culture fit interview and meet the Head of Customer Experience
**\uD83D\uDE99 Learn more about us**:
*
Diversity & Inclusion:*
We believe that equality and diversity make us a better company and community. We currently have around 20 nationalities at Virtuo and we respect and value employees from every background. We are committed to making an impact on society and this is at the foundation of everything we do at Virtuo — from our product’s features to how we build our workforce. We take many initiatives to improve diversity and inclusion and we are proud we signed the PACTE by FrenchTech, an engagement to bring more parity in the start-up ecosystem.

**Job Type**: Permanent

  • Customer Service Specialist

    il y a 7 jours

    Paris, France Reel Edge Temps plein

    We are seeking a dedicated Customer Service Specialist to provide exceptional support to our clients. The ideal candidate will be responsible for resolving customer inquiries, providing information about products and services, and maintaining high customer satisfaction levels.Responsibilities:- Respond to customer inquiries via phone, email, and chat.-...

  • Customer Service Specialist

    il y a 1 semaine

    Paris, France Natus Medical Incorporated Temps plein

    **Customer Service Specialist - France (H/F)** Filiale Française de Natus Medical Incorporated, entreprise internationale de vente d'équipements de diagnostic médical (domaine de l’équilibre et de l’audition), **NATUS MEDICAL SAS** recrute **un(e) spécialiste Customer Service (H/F) à temps plein en CDI** pour nos locaux de Massy (91). Au cœur du...

  • Customer Service Specialist

    il y a 1 semaine

    Paris, France Brown-Forman Temps plein

    CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: For best results, use Google Chrome to view this page. This position will provide reliable and professional customer care throughout the entire process, from order-taking via record management in the ERP System SAP to Invoice Issuance, Standard Order Administration as well as Exception Management such...

  • Customer Service Specialist

    il y a 3 heures

    Paris, France Brown-Forman Temps plein

    CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS: For best results, use Google Chrome to view this page. This position will provide reliable and professional customer care throughout the entire process, from order taking via record management in the ERP System SAP to Invoice Issuance. Standard Order Administration as well as Exception Management such as...

  • Customer Service Specialist

    il y a 4 jours

    Paris, France Werfen Temps plein

    **Job Overview**: - Post Date - May 15, 2023 - Number - 1 - Job Function - Customer Service - Location - Pré-Saint-Gervais - Country - France **About the Position**: - Postuler via LinkedIn

  • Customer Service Specialist

    Il y a 2 mois

    Paris, France Jacques Marie Mage, Inc Temps plein

    Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes. With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which...

  • Customer Support Specialist

    Il y a 2 mois

    Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...

  • Customer Support Specialist

    il y a 1 semaine

    Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...

  • Customer Onboarding Specialist

    il y a 2 semaines

    Paris, France WorldLine Temps plein

    The role of the Customer Onboarding specialist is to set-up, maintain and enhance payment solutions of our customers. On daily bases, you will: - Configure the customer’s payment solution based on functional specifications provided by your Project Manager/Coordinator, - Manage change requests accordingly to functional specifications, - Understand the...

  • Customer Onboarding Specialist

    il y a 1 mois

    Paris, France Fisker Inc Temps plein

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Relations Specialist

    Il y a 2 mois

    Paris, France Fisker Inc Temps plein

    About Fisker Inc. California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable...

  • Customer Support Specialist

    il y a 2 semaines

    Paris, France ELCA Temps plein

    Secutix has a ‘customer-first’ strategy that includes Customer Success, Professional Services and Support. Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset - its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Customer Success team. Within the...

  • Specialist Customer Administration

    il y a 3 jours

    Paris, France SIX Temps plein

    SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. ***Specialist Customer...

  • Customer Support Specialist

    il y a 3 jours

    Paris, France ELCA Temps plein

    Critères de l'offre Description du poste **You'll be responsible for**: Responding to customer inquiries across communication channel (CRM and phone) Analysing and investigating the details of the customer's inquiry and make the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy Ensuring that escalated...

  • Customer Support Specialist

    il y a 2 jours

    Paris, France SECUTIX Temps plein

    **SECUTIX** is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...

  • Wallet Customer Services Specialist

    il y a 1 mois

    Paris, France Jobs for Humanity Temps plein

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Senior Customer Service Specialist

    il y a 1 semaine

    Paris, France Dupont Temps plein

    At DuPont, we are working on things that matter, whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic. If you would like to be a part of a premier multi-industrial company...

  • Customer Care Specialist

    il y a 1 mois

    Paris 9e, France Selency Temps plein

    En tant que **Customer Care Specialist** et directement rattaché à notre Customer Care Manager, tu seras garant de la satisfaction de nos clients chez Selency en t'assurant que leur expérience soit la plus personnelle, efficace et sympathique possible :) Au coeur du business, tu seras amené à échanger avec toutes les équipes de Selency (Logistique,...

  • Field Service Specialist

    il y a 1 semaine

    Paris, France Enchanted Tools Temps plein

    **Change the face of robotics with us.** Enchanted Tools / Changing the face of robotics At Enchanted Tools, we are bringing a new generation of robots to life. Combining world-class engineering expertise and the power of imagination, we plan to make everyone’s life better with robotic characters. Our robots can glide, grasp and interact with their...

  • Customer Care Specialist

    il y a 1 semaine

    Paris 3e, France Batch Temps plein

    **Descriptif du poste**: La team Customer Care s’agrandit et recherche un/e **Customer Care Specialist** ! Il/elle travaillera directement sous la responsabilité d’Antoine, Team Lead Customer Care, au sein de l’équipe Client Services > Solutions Engineers. Porte d’entrée vers les équipes Batch en cas de problème ou d’interrogation...