Team Leader
Il y a 7 mois
Nous recherchons un(e) Team Leader dynamique et expérimenté(e) pour diriger notre équipe de techniciens support informatique à Sophia-Antipolis.
En tant que Team Leader, vous serez responsable de superviser les opérations quotidiennes du support informatique, d'assurer la résolution efficace des incidents techniques et de garantir un excellent niveau de service à nos clients internes.
**Responsabilités**:
Encadrer et motiver une équipe de techniciens support informatique, en assurant leur développement professionnel et leur épanouissement au sein de l'entreprise.
Agir en tant que référent technique pour l'équipe, en fournissant un soutien et une expertise lors de la résolution d'incidents complexes et critiques.
Assurer la gestion quotidienne des ressources humaines, y compris la planification des congés, la conduite des entretiens annuels et le suivi des performances individuelles.
Superviser le suivi des indicateurs de performances clés (KPI), des accords de niveau de service (SLA) et des rapports d'activité pour garantir la satisfaction client et l'efficacité opérationnelle.
Collaborer étroitement avec les autres départements techniques et les parties prenantes internes pour résoudre les problèmes et améliorer continuellement les processus.
Expérience avérée en tant que leader d'équipe, idéalement dans un environnement de support informatique.
Solides compétences techniques en informatique, avec une capacité à comprendre et à résoudre les problèmes techniques de manière efficace.
Excellentes compétences en gestion des ressources humaines, y compris la planification des horaires, la gestion des performances et le développement des compétences.
**Soft skills**:
Capacité démontrée à travailler dans un environnement dynamique et à gérer plusieurs tâches simultanément.
Fortes compétences en communication, avec la capacité à interagir efficacement avec les clients internes, les membres de l'équipe et les parties prenantes.
Si vous êtes passionné(e) par le leadership, que vous avez un fort intérêt pour la technologie et que vous souhaitez rejoindre une équipe dynamique dans un environnement stimulant, nous serions ravis de vous rencontrer.
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