Automotive Master Technician

il y a 4 semaines

Paris, France Fisker Inc Temps plein

About Fisker Inc.

California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become the No. 1 e-mobility service provider with the world’s most sustainable vehicles. To learn more, visit
- and enjoy exclusive content across Fisker’s social media channels:
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Instagram

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Twitter

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YouTube

and

LinkedIn
- Download the revolutionary new Fisker mobile app from the

App Store

or

Google Play

store.

Overview of the role

Master Technicians are responsible for providing best-in-class service and diagnostics for our electric vehicles. This position requires an experienced service professional with a solid background and hands-on experience in electric vehicle maintenance, diagnostics and repairs.#

This role is based in Paris, France

**Responsibilities**:

- Performs vehicle diagnostics, first-time IT repairs and manual and airborne software updates at a Fisker facility and/or port of entry.
- Avoid repeat repairs and repurchases by understanding customer complaints and following proper service procedures to maintain high customer satisfaction.
- Assist in the preparation and validation of detailed service repair manuals, service bulletins, technical and parts information, communication with field personnel and owners, etc.
- Promptly identify and report complex technical problems arising in the field.
- Undertake the training required to maintain competence as a technician.
- Supervise a team of technicians and ensure that the team performs tasks to Fisker standards. Coach and mentor junior technicians.
- Provide support to mobile technicians in low service capacity situations to ensure optimal customer service and fast repair times.
- Provide support for root cause analysis, identification of emerging trends, problem resolution and facilitate appropriate reporting.

Basic qualifications/knowledge/experience
- Have the appropriate certification to register as a workshop leader/manager in France.
- Experience in high voltage work, certification and experience working in harsh conditions is a plus.
- Five or more years in an EV service role with hands-on work experience using diagnostic tools and network protocols, e.g. ECU troubleshooting on CAN/LIN/i/Body Bus, LVDS, etc.
- Fluency in spoken and written French and English, additional languages are a plus.
- Excellent technical problem solving skills with customer contact experience is preferred.

Additional requirements
- Strong interpersonal and communication skills to establish effective working relationships.
- Independent and self-starter with a sense of urgency.
- Effective in managing multiple priorities, organizing workload and meeting deadlines.
- Punctual and reliable.
- Excellent work ethic and collaboration skills.
- Eager to learn innovative technologies.
- Must be willing to travel both domestically and internationally as needed.
- Must be willing to work overtime and weekends as needed to meet deadlines and company goals.
- Proven experience in customer contact, preferably as a service advisor in the automotive industry.
- Ability to teach technical topics to colleagues.

Preferred skills/experience/competencies
- Drive for results: drive for high performance, taking responsibility and working towards planning goals, overcoming obstacles, setbacks and uncertainty.
- Business acumen: Contributes to company strategy and aligns strategic priorities in own area with overall organisational direction and strategic priorities.
- Customer centricity: anticipates customer needs and how to meet them, by doing the right thing in the right way.
- Decision-making: making informed and timely decisions, taking into account facts, objectives, constraints and risks.
- Analytical thinking: gathering relevant information, identifying key issues, comparing data from different sources, drawing appropriate conclusions to arrive at appropriate solutions.
- Teamwork and collaboration: facilitates cooperation by actively engaging in joint decision-making and sharing best practices.
- Demonstrates a global perspective: provides an understanding of the organisation's global market position, opportunities, capabilities and competitive threats and takes into account cultural issues and geographical differences when developing plans and decisions.

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