Product Operations Manager

il y a 2 semaines

Bois, France Wolters Kluwer Temps plein

Enablon, a Wolters Kluwer business, is the world’s leading provider of Sustainability, EH&S and Operational Risk Management Software. Enablon’s mission is to enable the Sustainable Company. It offers the industry's most comprehensive enterprise EHS software platform with technology, content and services that help large & complex organizations manage risks, ensure compliance and continually improve operational excellence.

Our objective is to empower professionals who, day after day, are making this difference.

We believe that with the right people, processes, and technology you can create a path to excellence and turn the ordinary into the extraordinary.

Any additional information available below:

- enablon | Wolters Kluwer

In the Product Experience team, distributed between Chicago, Paris, The Hague, we are currently looking for a Product Operations Manager.

Your goal will be to help a company's cross-functional product team operate. This role will be responsible for maturing our customer-first, outcome-driven product development process and framework.

Bring the customers into our products - understanding behavior, attitudes, and needs to build the right product is the motto of the Product Insight entity.

You will report directly to the Product Insight Lead.

Your mission:

- You will improve our processes to streamline product management
- You will maintain templates, guides, frameworks, and how-to references and resources so the product team can operate efficiently.
- You will partner with the relevant stakeholders (e.g., Product Management, Product Research/Design, Growth Product Manager, Product Documentation, Release Management, Scrummaster, Customer-facing teams, Engineering, etc.).
- You will lead the implementation and adoption of tools that collect, analyze, and report qualitative and quantitative product usage data. The adoption by the product team will be critical to enlightening their product design, roadmaps, and positioning.
- You will manage the many tools (for road mapping, feedback management, prototyping, product usage analytics, etc.) the product team uses or doesn't use yet.
- You will facilitate the experimentation and the innovation by putting in place experimental programs to increase product launch quality and timeliness of delivery to our customers.
- You will understand the perspective of the client and the business/field by helping the Product Team to take actions and integrate their needs for solution adoption.
- You will define, track, and measure product operation performance KPIs to improve strategy.

Work Experience:

- You have a minimum of 6+ years in this similar role in a B2B tech/product company, with a portfolio demonstrating past work experience and deliverables (e.g., case studies, processes, training support, tool implementation, etc.).
- You have experience working in a collaborative team and directly with a large Product team (from Group Product Managers to Release managers or Designers, etc) and customer-facing teams (Marketing to Professional Services or Presales, Customer Success Managers, etc).
- You have already led a change management program.
- You have experience with an international company and have already worked with different countries (cultures, time zones).
- You have experience in our product management tools suite (e.g., Productboard, Pendo, Azure DevOps, Confluence, Salesforce, Miro, Axure, Sketch, SurveyMonkey, etc).

Your Skills
- Expert in product management best practices (e.g., customer-centricity, discovery, delivery, continuous improvement, etc.) and how it can facilitate the product organization's collaboration.
- Expert in Change management framework.
- Team player with the ability to interface and build relations at all levels.
- "Can do" attitude, fun, energetic personality, works well under pressure. You are an evangelist. You are proactive and take ownership.
- Ability to work autonomously.
- Solid problem-solving abilities - you can cut through the noise and laser focus on what matters.
- Highly organized with exceptional attention to detail and the ability to execute large, cross-functional projects.

Education
- You hold a Master degree in the Product Management field, Project / Program Management field, Data management or a related field.

Languages : Fluency in French and in English

We will offer you- The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation- Opportunities to work for a global company with offices in Paris, London, Den Haag, Chicago, Montreal, Sydney- Cool, modern offices with a game room, massages sessions...- Team events/Parties.

Location : Bois-Colombes - Paris Area - flex office

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