France Advanced Technical Support Engineer
Il y a 5 mois
**Who we are?**
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents.
HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission.
**Diversity drives our innovation engine**
Diverse teams create transformative solutions that better serve our customers and advance how the world works and lives.
We’re reinventing the standard for diversity and inclusion — in how we operate as a company and impact society. Diversity is embedded in all we do, and every HP employee at every level plays a part. By valuing differences, we engage top industry talent to drive our company’s long-term success.
**What can we do together?**
You will be part of our Advanced Technical Support team and will be required to:
- risk.
- Integrate technical knowledge and business understanding to create. solutions for customers.
- Resolve single
- and cross
- technology incidents independently. Work with team members to resolve unusually complex or cross
- technology incidents.
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
- Identify additional services that could lead to future service revenue growth.
- Provide technical consulting during contract renewal discussions.
- Build and maintain strong relationship up to senior management level in assigned accounts.
- Design and deliver support solutions using specific industry knowledge and expertise.
- Assist in managing delivery of industry support solutions.
- Lead Customer Expectation management as part of escalation process.
- Lead cross-team or large programs/projects.
- Coach or guide junior consultants.
**Who you are?**
- Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.
- Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends.
- Broad knowledge of corporate organization, job, and policies.
- Comprehensive business, technical or functional knowledge at an expert level.
- Communicate tactfully with diplomacy up to senior management levels within an organization.
- Active listening skills and ability to adjust messages to audience level.
- Problem-solving skills (proactive, reactive and creative).
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
- Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
- Provide suggestions for operational efficiencies.
**Why joining HP France?**
At HP France, you will be immersed in an inspiring workplace where all our people love to be, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative This position can be the 1st step in a great career within our teams
Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more
HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.
Our promise: To create a diverse and inclusive working environment So, what are you waiting for?
Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces
**#LI-POST**
About HP
You're out to reimagine and reinvent what's possible—in your career as well as the world around you.
So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.
From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the noti
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