Program Manager

il y a 3 semaines

Paris, France Kuoni Tumlare Temps plein

**About Us**

JTB Meetings & Events, part of the Kuoni Tumlare Group, and member of the Global Travel Network by JTB, supports the meeting, incentive, congress, and event industry with professional Destination Partner services.

From innovative corporate event production to ground logistics that run like clockwork, our experts reveal each destination in ways that are both wonderfully authentic and perfectly tailored. JTB Meetings & Events benefits from global presence; each of our worldwide office is represented by carefully handpicked professionals who know everything about their destination.

**The Job**:
We are currently recruiting Program Manager to be part of the team managing Hospitality** **Program for one of the Top Sponsors of Paris 2024 Olympic Games. This position will be based in Paris region, with start on April 1, 2024, and end on August 31, 2024 (Fixed-term contract).

Reporting to the overall Program Director, Program Manager will be responsible for overseeing and managing all aspects of hospitality program of our client during Paris 2024. Your primary focus will be to create enjoyable and engaging experiences for guests attending the Games.

**Key Responsibilities**:

- Program Planning: Fine tune itineraries and all core functions and activities

(accommodation, F&B, tickets, transportation ). Implement strategies to achieve program

goals and objectives.
- Team Management: Recruit (assist), train, schedule, provide leadership and manage a team

of Games-time Tour Leaders and Guides.
- Resources Allocation: Assist with allocating and managing resources, including rooms,

tickets, meals, activities, personnel, and equipment, to ensure that program is completed

within scope and on time.
- Stakeholder Communication: Maintain clear and effective communication with stakeholders,

including executives, team members, and clients.
- Reporting: Provide regular reports to senior management on the program's progress,

outcomes, and challenges, including daily debriefings during the event.
- Registration and Attendee Management: Manage attendee lists, changes, updates and

address participant inquiries.
- Risk Management: Identify potential program risks, develop what-if scenarios, and

implement contingency plans to mitigate them if required.
- Logistics Coordination: Manage logístical aspects of the program, including itineraries,

catering, AV equipment, room setup.
- Program Execution: Oversee the day-to-day operations and activities of the program,

ensuring it runs smoothly and efficiently.
- Program Collaterals: Assist with collation and distribution of guest program collaterals.
- Guest Experience: Focus on delivering an outstanding guest experience, ensuring that

service quality and guest satisfaction are maintained or improved.
- Quality Assurance: Oversee the quality of work and ensure that projects meet established

standards and objectives.
- Change Management: Adapt to changing circumstances and make adjustments to the

program plan as needed.
- Documentation: Keep comprehensive records of project activities, decisions, outcomes, and

reconciliations

**Qualifications and Skills**:

- A bachelor's degree in event management, hospitality, or a related field is required. Master's

degree or relevant certifications, such as Certified Meeting Professional (CMP) is a plus.
- 5+ years of proven experience in event planning and management, hospitality, or travelrelated roles.
- A previous Olympic Games or large-scale international sport event experience is a huge plus.
- Proficiency in planning, organizing, and executing events, from conception to post-event

evaluation.
- Excellent organizational and project management skills to ensure all aspects run smoothly,

including timelines and task coordination.
- Effective communication skills to liaise with clients, stakeholders, and team members, both

written and verbal.
- The ability to address issues and troubleshoot on the spot during events.
- Demonstrated ability to provide exceptional customer service and manage guest

expectations.
- Adaptability to changing event conditions and the capacity to work under pressure.
- Understanding and integrating sustainable practices into event planning and management.
- Building and maintaining a network of industry contacts, which can be helpful for sourcing

resources and opportunities.
- Excellent knowledge of Microsoft Excel and PowerPoint; and solid knowledge of other

Microsoft Office Products.
- Fluent in French and English.
- Based in France (preferably in Paris region).

**We are looking for**:

- A collaborative team player who is committed and works well on a team and independently.
- Passionate and motivated, with a positive attitude, and excellent communication skills.
- Outstanding organization skills and meticulous attention to details.
- Adapt well to rapidly changing circumstances.
- Proactive - solutions-oriented mindset.
- Ability to handle stressful situations and remain calm under

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