IT Operations Management for Support Engineering
il y a 1 mois
Entreprise : Airbus Helicopters SAS
- Localisation : Marseille - France - Provence-Alpes-Côte d’Azur
- Fonction : IT Operations Management for Support Engineering (M/F)
- Type de contrat : Contrat à durée indéterminée (CDI)
- Date de publication : 22-05-2023
**Description du poste**:
**Description de l'emploi**:
**You want to make Airbus a more connected, safer and smarter place? Then join IM**
We are a core function where sustainable IT is starting to transform our company, where our customers can benefit from our innovative products and services such as Skywise, where we are key to implement the digitalization in our company through programs like **DDMS** and where we connect thousand of worldwide end users everyday, and all that in a protected and safe environment.
IM is everywhere in the business, from the design of an aircraft until its delivery with linked services to four customers and even more.
People development, engagement & wellbeing are at the heart of our thinking. Diversity is a must and our most precious treasure.
We are the life-blood of any organization or business and play a vital role each day in terms of technology and innovation in Airbus.
A vacancy for an** **IT Operation Management (IT Ops) (M/F) **has arisen within** **Airbus Helicopters Marignane or Donauwörth.**
You will join the IM (Information Management) Directorate integrating the E2E PLM (Product Lifecycle Management) domain in charge of all digital solutions for Engineering, Manufacturing Engineering & Support Engineering.
You will report to the Head of Support Engineering PSL (Product Service Line) in a context of Process, Methods & Tools strategy for the preparation, authoring and publishing of our Technical Documentation to our customers.
**Your main missions will be**:
Taking part to the TechData New Generation Portfolio in the frame of SAFe (Scaled Agile Framework) - System Team - in order to contribute to the elaboration of the Portfolio Roadmap
Responsible for the availability, stability and performance of the systems environment as well as the timely delivery and deployment of IT products and services.
Manages improvement, updates and obsolescence management of products with the IT Product Manager.
Specialized in dedicated technologies to enable new features, scaling and automation
**Tasks & accountabilities**
Your main tasks and responsibilities will be to ensure the ?Conformity and Attestation? product run in accordance with service levels through:
PLAN/BUILD
Co-define product Service Level Objectives (SLO) with customer and product team
Review product architecture and design; ensure best reliability by design
Provide reliability guidelines, best practices & non functional requirements to the product team
Coordinate infrastructure delivery & setup
Prepare and implement support model
Set-up adequate Monitoring with product team
Provide monitoring operational team with right knowledge and training
Review product entry into service with product team
OPERATE
Follow end to end support activities
In case of a major incident, take the lead to coordinate and resolve by analyzing monitoring, diagnosing system failures and taking corrective action, escalating to other technical teams and vendors as needed.
Ensure operational communications are sent in case of service outage or degradation
Improve monitoring relevance and knowledge according to operational issues
Secure with the supply chain the operational business continuity 24 hours per day, 7 days per week, when required for H/C deliveries
Supervise system backup processing, and contribute to disaster recovery tests
CONTINUOUS IMPROVEMENT
Follow root cause analysis until their resolutions
Provide useful metrics and inputs to improve product reliability
Propose robustness improvements and obsolescence topics (incl. their acceptance)
On top of these operational activities, you may take the lead or contribute to some transverse activities at PSL level (to be defined with the rest of the team).
**Profil recherché**:
**Required skills**
You will have the following skills and experience:
Educated to a Master degree level in IT,
At least 5 years of experience in Business IT projects,
IT expertise
DEV-OPS expertise
Java, Javascript
Database: Oracle, SQL, Basegraph
Ability in driving change in complex environment,
Ability to communicate technically complex information and to motivate and federate team members (internal and external) effectively and tactfully
Stakeholder management skills
Customer first and problem solving mindset,
Experience in supply chain management
Leadership skills, ability to influence and negotiate and to work under pressure
Team spirit and autonomy capabilities
Knowledge of Airbus context will be appreciated
Knowledge of Design (configured Digital Mock-Up (DMU)), Manufacturing (Manufacturing Engineering, Shop floor Execution), Support and Services domains will be appreciated
Language skills: Advan
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