Customer Success Manager
il y a 2 semaines
En tant que Customer Success Manager, vous jouerez un rôle essentiel dans le suivi et la gestion de projet de nos clients, ainsi que dans l'évaluation de leur rétention, satisfaction et opportunités d'upsell ou de cross-sell. Votre mission consistera à : - Assurer le suivi et la gestion de projet des clients : Vous serez responsable de suivre de près les projets de nos clients, en veillant à ce qu'ils progressent de manière efficace et en répondant à leurs besoins tout au long du processus. - Garantir la rétention des clients : Vous analyserez régulièrement la satisfaction et la fidélité de nos clients, identifiant les facteurs qui contribuent à leur rétention et proposant des actions pour renforcer leur engagement. - Maximiser la satisfaction des clients : En comprenant les besoins et les objectifs de nos clients, vous mettrez en œuvre des stratégies visant à garantir leur satisfaction à long terme, en fournissant un service de qualité et en proposant des solutions adaptées à leurs besoins évolutifs. - Identifier les opportunités d'upsell et de cross-sell : Vous serez chargé(e) de repérer les opportunités d'augmenter la valeur des contrats existants en proposant des fonctionnalités supplémentaires ou des produits complémentaires qui répondent aux besoins de nos clients. Vous travaillerez en étroite collaboration avec les équipes commerciales et techniques pour assurer une coordination efficace et une expérience client optimale. Votre contribution sera essentielle pour maintenir la satisfaction et la fidélité de nos clients, ainsi que pour stimuler la croissance de l'entreprise. En rejoignant notre équipe talentueuse, vous aurez l'opportunité de mettre en œuvre votre expertise pour assurer le succès de nos clients et contribuer à la croissance continue de notre entreprise.
- **Qualification**:Employé qualifié
- **Profil recherché**:
- **Expérience**:24 mois
- **Langue(s)**:Anglais
- **Compétences recherchées**:
- Techniques de vente
- Techniques de communication orales, écrites et numériques
- Analyse statistique
- Recueillir l'avis et les remarques d'un client
- Proposer des solutions techniques à un client
- S'adapter aux changements
- Prendre des initiatives et être force de proposition
- Être à l'écoute, faire preuve d'empathie
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